Customer Service Director
Location: BelgiumSIRE Life Sciences® is the market leader in life science recruitment. We believe the recruitment market needs to gear up in technology and continues innovation. We like technology, in a life science market driven on science, we couldn’t stay behind; we drive Recruitment Science. Investing a majority of our turnover in technology enables us to use unique Resource Technologies. By using highly advanced algorithms, we enable our team of Resource & Data Strategists© to maintain the most advanced, detailed and complete Life Sciences network in Europe. This big data enables us to work Reverse Recruitment©: we first analyze the market in-depth before we go out to the market. Because we analyze the whole market, we can compare facts and data. This enables us to do Facts & Big Data Recruitment©, making sure we, or better yet, you find the right career!
THE COMPANY
Our client is a professional Medical Devices organization, based in Brussel Belgium.
An innovative organisation.
ROLE DESCRIPTION
You will contribute to the development of customer satisfaction and loyalty. Provide the customer with a level of service and trust developing the company's image. You will contribute to a profitable customer service, as well as the development of sales (equipment, reagents, services) in partnership with the sales and marketing teams and ensure the optimal organisation, efficiency and development of the Customer Service teams and activities to achieve Service objectives.
RESPONSIBILITIES
- Define the vision and strategy of Benelux customer service
- Define and evolve Customer Service rules and processes
REQUIREMENTS
- Master degree;
- Experience in a similar role 5-10 year
- People management experience;
- Helicopter view;
- Fluent in Dutch, French and English.
Skills needed:
- Analytical skills
- Social and behavioural skills
- Team spirit, ability to communicate, flexibility
- Excel advanced (formula, pivot tables…)
- Visionary
Are you interested and do want to apply for this role, please fill out your application via the apply button below and contact Joost Spape.
