Opis stanowiska pracy
Further is a specialist international underwriting agency with a mission. We believe that anyone with a serious illness should be able to have the very best treatment from leading hospitals and specialist clinics around the world. We create innovative healthcare insurance products from a consumer needs perspective but that also create competitive advantage, maximise sales and improve loyalty and customer retention for insurers.
We are looking for an experienced Customer Service (Case Manager), who is passionate about service delivery and eager to make a true impact on our patients’ in the most vulnerable moments of their life, enhancing quality of the patient management and delivering a 5-star customer experience. Reporting directly to the Team Manager of Customer Operations directly you will assess, plan, implement, monitor and evaluate actions required to provide support the best remote support to the patient prior, during and after the treatment. The successful candidate will be accountable for the full patient care cycle.
As our Case Manager - Critical Illness you'll get to:
- Provide support to incoming cases and confirm policy, as well as medical eligibility
- Coordinate and provide access to the best specialists and health care providers in a timely and effective manner
- Support the insured member to understand the clinical journey and provide a treatment recommendation in alignment with the Specialists and Health Care Providers
- Review, authorize and control medical costs in line with medical reports and treatment plans
- Handle case assignments, draft service plans, review case progress and determine case closure
- Help patients make informed decisions by acting as their advocate regarding their clinical status and treatment options
- Record cases information, complete accurately all necessary forms and produce statistical reports
We believe passionately that employing a diverse workforce is central to our success. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital, or disability status.
Wymagania
We'd love to meet someone who:
- University Degree
- 1-2 years of professional experience in a similar role, ideally from an international health/insurance oriented business is a plus.
- The ideal candidate has a clinical background combined with experience in customer operations within the health insurance, or second medical opinion sector.
- Excellent written and verbal communications skills in English & Polish
- Ability to multi-task, organize and prioritize work
- Understanding of the customer operations processes
- Strong interpersonal skills, experience in problem resolution
- High attention to detail, strong can-do spirit
- Appetite to go for an extra-mile
Prezentacja firmy
Further is a global company with a difference. Our mission is to further...
Further is a global company with a difference. Our mission is to further quality, further access and further care.
A serious illness can happen to anyone regardless of age. In these circumstances, it is important not to have to think about how you'll afford treatment or find the right doctor. You need to focus on your care, with professionals taking care of the organisational and financial arrangements. We break down financial and geographic barriers to world-leading international medical treatment and give you the opportunity to choose the treatment that is right for you. We are there every step of the way to support our members and their families.
We provide a service that not only identifies the best international clinics and specialists, but takes care of the whole process from the hospital appointments, travel, hotel bookings and financial arrangements. This frees you and your family to focus on what’s important – you and your recovery.
Rozwiń
Dodatkowe informacje
- Ostatnia aktualizacja:
- 24/01/2021
- Wymiar etatu:
- Pełny etat
- Rodzaj umowy:
- Na czas nieokreślony
- Liczba wakatów:
- 1
- Min. doświadczenie:
- 1 rok
- Min. wykształcenie:
- Wyższe licencjackie
- Branża / kategoria:
- Praca Obsługa klienta, Praca Administracja biurowa, Praca Administracja / Sekretariat, Praca Doradztwo / Konsulting
