Customer Service Back Office
Location: NetherlandsSIRE® is the market leader in Life Sciences recruitment. We believe the recruitment market needs to gear up in technology and continuous innovation. We like technology, in a Life Sciences market driven on science, we couldn’t stay behind; we drive Recruitment Science. Investing a majority of our turnover in technology enables us to use unique Resource Technologies. By using highly advanced algorithms, we enable our team of Resource & Data Strategists© to maintain the most advanced, detailed and complete Life Sciences network in Europe. This big data enables us to work Reverse Recruitment©: we first analyze the market in-depth before we go out to the market. Because we analyze the whole market, we can compare facts and data. This enables us to do Facts & Big Data Recruitment©, making sure we, or better yet, you find the right career!Our client is a professional Pharmaceutical organisation, based in Noord-Brabant Netherlands.
- Applies broad-based research, information gathering and analytical skills to factual information
- Assesses accuracy of detailed information
- Tracks, maintains and produces regular and ad hoc reports
- Identifies roadblocks to task completion and effectively brings them to line managers for resolution
- Establishes approaches for completing assignments
- Work requires consistent exercise of discretion and independent judgment
- Contributes to own team/closely related teams through quality and accuracy of own output
- Builds productive internal/external relationships
- Provides excellent customer and product service; ensures customers are satisfied
- Track & trace shipments: monitoring shipments and pro-actively respond to and/or escalate potential issues.
- Call handling: ensure precise and promptly response to customer queries within the agreed service levels and applicable conditions.
- Develop and maintain good relationships with internal/external customers
- Ensure knowledge of GMP/GDP and job related training is up to date, including various applicable controlled documents
- Established knowledge and experience of a wide range of administrative tasks
- Ability to multi task and work within diverse, international group of people
- Experience in working with automated systems (computer based business systems) like MS-Office
- Advanced communication skills
- Customer focused
- Fluency in Spanish,native Portuguese and business level English, in oral and written communication
- High quality standards w.r.t. work
Are you interested and do want to apply for this role, please fill out your application via the apply button below and contact Robin Hiariej.
Role Description
- Collects required documentation; verifies conformance of documents with standards- Applies broad-based research, information gathering and analytical skills to factual information
- Assesses accuracy of detailed information
- Tracks, maintains and produces regular and ad hoc reports
- Identifies roadblocks to task completion and effectively brings them to line managers for resolution
- Establishes approaches for completing assignments
- Work requires consistent exercise of discretion and independent judgment
- Contributes to own team/closely related teams through quality and accuracy of own output
- Builds productive internal/external relationships
Responsibilities
- Process commercial orders according to customer instruction and applicable conditions- Provides excellent customer and product service; ensures customers are satisfied
- Track & trace shipments: monitoring shipments and pro-actively respond to and/or escalate potential issues.
- Call handling: ensure precise and promptly response to customer queries within the agreed service levels and applicable conditions.
- Develop and maintain good relationships with internal/external customers
- Ensure knowledge of GMP/GDP and job related training is up to date, including various applicable controlled documents
Requirements
- MBO+- Established knowledge and experience of a wide range of administrative tasks
- Ability to multi task and work within diverse, international group of people
- Experience in working with automated systems (computer based business systems) like MS-Office
- Advanced communication skills
- Customer focused
- Fluency in Spanish,native Portuguese and business level English, in oral and written communication
- High quality standards w.r.t. work
Are you interested and do want to apply for this role, please fill out your application via the apply button below and contact Robin Hiariej.
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