Customer Service Back Office (Greek/English)
Location: NetherlandsSIRE® is the market leader in Life Sciences recruitment. We believe the recruitment market needs to gear up in technology and continuous innovation. We like technology, in a Life Sciences market driven on science, we couldn’t stay behind; we drive Recruitment Science. Investing a majority of our turnover in technology enables us to use unique Resource Technologies. By using highly advanced algorithms, we enable our team of Resource & Data Strategists© to maintain the most advanced, detailed and complete Life Sciences network in Europe. This big data enables us to work Reverse Recruitment©: we first analyze the market in-depth before we go out to the market. Because we analyze the whole market, we can compare facts and data. This enables us to do Facts & Big Data Recruitment©, making sure we, or better yet, you find the right career!Our client is a professional Pharmaceutical organisation, based in Noord-Brabant Netherlands.
- Typically obtained through formal study (commercial or logistics)
- Ability to relate day-to-day work to business priorities
- Applies broad-based research, information gathering and analytical skills to factual information
- Selects appropriate alternatives form defined options
- Collects required documentation; verifies conformance of documents with standards
- Assesses accuracy of detailed information
- Tracks, maintains and produces regular and ad hoc reports
- Identifies roadblocks to task completion and effectively brings them to line managers for resolution
- Completes work in accordance with accepted practices within field
- Establishes approaches for completing assignments
- Works with team to support achievement of (project) milestones
- Provides excellent customer and product service; ensures customers are satisfied
- Call handling: ensure precise and promptly response to customer queries within the agreed service levels and applicable conditions.
- Develop and maintain good relationships with internal/external customers
- Provide other ad-hoc country specific support during business hours
- Provide ad-hoc limited backup to other functions in the Regional Supply Chain team
- Analytical skills
- Established knowledge and experience of a wide range of administrative tasks
- Ability to multi task and work within diverse, international group of people
- Experience in working with automated systems (computer based business systems) like MS-Office
- Advanced communication skills
- Customer focused
- Fluency in English and Greek, both in oral and written communication
- Ability to set priorities
- High quality standards w.r.t. work
Are you interested and do want to apply for this role, please fill out your application via the apply button below and contact Robin Hiariej.
The Company
It is one of the biggest pharmaceutical company in the world.Role Description
- Knowledge of basic principles, methods, and practices of professional field- Typically obtained through formal study (commercial or logistics)
- Ability to relate day-to-day work to business priorities
- Applies broad-based research, information gathering and analytical skills to factual information
- Selects appropriate alternatives form defined options
- Collects required documentation; verifies conformance of documents with standards
- Assesses accuracy of detailed information
- Tracks, maintains and produces regular and ad hoc reports
- Identifies roadblocks to task completion and effectively brings them to line managers for resolution
- Completes work in accordance with accepted practices within field
- Establishes approaches for completing assignments
- Works with team to support achievement of (project) milestones
Responsibilities
- Process commercial orders according to customer instruction and applicable conditions- Provides excellent customer and product service; ensures customers are satisfied
- Call handling: ensure precise and promptly response to customer queries within the agreed service levels and applicable conditions.
- Develop and maintain good relationships with internal/external customers
- Provide other ad-hoc country specific support during business hours
- Provide ad-hoc limited backup to other functions in the Regional Supply Chain team
Requirements
- MBO+- Analytical skills
- Established knowledge and experience of a wide range of administrative tasks
- Ability to multi task and work within diverse, international group of people
- Experience in working with automated systems (computer based business systems) like MS-Office
- Advanced communication skills
- Customer focused
- Fluency in English and Greek, both in oral and written communication
- Ability to set priorities
- High quality standards w.r.t. work
Are you interested and do want to apply for this role, please fill out your application via the apply button below and contact Robin Hiariej.
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