Our client is one of the fastest-growing customer experience outsourcers and they are leading the way in an ever-changing world of communications. Working in partnership with a multinational consumer goods company they are looking to bring people on board who understand the importance of good conversation and want to join a team that aims to offer the best consumer service in the country.
Your new role
As a Consumer Service Advisor, you will be taking inbound calls. from consumers, supporting them with any queries or complaints they may have, in relation to the product and services they consume. The role requires a professional and dynamic approach to consumer care with a desire to continuously improve the way in which you manage contact with consumers.
Working as part of a team within a fast-paced, dynamic contact center environment, you be required to deliver exceptional Consumer Service in a proactive manner. Building rapport with consumers you will ensure that all consumer contact is handled in a professional manner to maximize all interactions to give product information on client’s brands and help in increasing consumer satisfaction.
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