Customer Service Advisor German Speaker

Are you happy around people? Do you agree that there is no situation one could not escape from? Would you like to work with well-known international brands? Explore your potential now.

Responsibilities
-Handling incoming phone calls/e-mails from customers regarding technical issues related to hardware, software, and network
-Delivering professional and prompt service to the customers
-Keeping records of all customers’ inquiries in the reporting system
-Analyzing and resolving the most common inquiries by providing step-by-step solutions or using remote access to take control of the computer and solve the problem
-Sending more complex inquiries to the relevant IT Support Team

We Offer:
-Work in a multinational company for c.a. 100 Blue Chip Clients – known, global brands, supported by 6000 professionals in 30 languages.
-Clearly defined career path (experts or managers), a wide range of training – over 20 000 online training and books also available at home, training in a classroom, funding for learning foreign languages.
-You will learn best practices and global business from experts. Over 900 certificated professionals in the field of e.g. ITIL, VMware, Citrix, Oracle Database.
-You will work in an inspiring atmosphere.
-Integration events, sports events (basketball, volleyball) – everyone will find something for themselves.
-In addition to the salary, you will receive an attractive benefits package (medical care for the whole family, life insurance). You can recommend friends in the Referral -Program and collect awards.
-Our offices are conveniently located with “Bicycle-friendly” certificate.

Requirements:
- Excellent German language skills both verbal and written,
- Advanced English skills,
- Excellent verbal and written communication skills,
- Professional telephone manner,
- Basic experience in Windows XP, MS Office, MS based applications,
- Basic technical support experience an advantage but not necessary,
- Flexible, well-motivated team player, ability to work under pressure.