Customer Operations Officer

Location: Netherlands

SIRE Life Sciences® is the market leader in life science recruitment. We believe the recruitment market needs to gear up in technology and continues innovation. We like technology, in a life science market driven on science, we couldn’t stay behind; we drive Recruitment Science. Investing a majority of our turnover in technology enables us to use unique Resource Technologies. By using highly advanced algorithms, we enable our team of Resource & Data Strategists© to maintain the most advanced, detailed and complete Life Sciences network in Europe. This big data enables us to work Reverse Recruitment©: we first analyze the market in-depth before we go out to the market. Because we analyze the whole market, we can compare facts and data. This enables us to do Facts & Big Data Recruitment©, making sure we, or better yet, you find the right career!

THE COMPANY

Our client is a professional Food organization, based in Noord-Holland Netherlands.

Our client is an international, well known producer of beverages.

ROLE DESCRIPTION

The role is responsible for the day-to-day operations of a selected group of customers to ensure accurate and timely concentrate and/or finished goods supply. This involves: order entry processing from receipt to invoicing, providing full customer operations support, handling queries, dealing with complaints and resolving them in a pro-active and timely manner. Besides the CO Specialist accountabilities, the job holder is also involved and accountable for AR tasks which are part of the order to cash process.

RESPONSIBILITIES

- Enter customer orders within 24 hours, confirm receipt and availability within 48 hours and advise customers and commercial teams on order status.
- Communicate proactively to internal and external customers on late deliveries/short shipments and order processing incidents, so that they may take appropriate action.
- Upon order shipment, issue commercial invoice and related documentation for delivery.
- Follow customer forecast adherence and provide information to all stakeholders (customer, commercial partner, planning).
- To log and follow-up on customer complaints until resolution to customer satisfaction. Establish root causes, perform analysis and implement/advise action plans in conjunction with appropriate parties (technical managers, co-packers and concentrate plants).
- Provide data and feedback relevant for KPI analysis as well as other internal and external reporting.
- Partner with planning department and supply sites to deliver a one-team approach to customers.
- Any other ad hoc tasks and projects to assist in the continuous improvements and the smooth running of the Customer Operations area and the whole SIL team.
- Proactively work with Accounts Receivables to assist in the collection of unpaid invoices.
Liaise with Finance and Commercial team and provide internal support.
Provide information required on any other internal processes.
- Implement specific customer related projects.

REQUIREMENTS

- Bachelor level of education
- At least 2 years of relevant work experience in a Supply Chain and/or Order to Cash environment
Familiar with Logistics (Incoterms, Tariff Codes, export documentation), Supply Chain processes (forecasting, planning, escalations, prioritizations, etc.), and other Order to Cash, etc.)
- IT skills: Outlook, Excel and SAP (SD, MM)
- Good command of English. French and/or Spanish is preferred

Are you interested and do want to apply for this role, please fill out your application via the apply button below and contact Robin Krems.