Customer Care Representative - Order Coordinator
Location: NetherlandsSIRE® is the market leader in Life Sciences recruitment. We believe the recruitment market needs to gear up in technology and continuous innovation. We like technology, in a Life Sciences market driven on science, we couldn’t stay behind; we drive Recruitment Science. Investing a majority of our turnover in technology enables us to use unique Resource Technologies. By using highly advanced algorithms, we enable our team of Resource & Data Strategists© to maintain the most advanced, detailed and complete Life Sciences network in Europe. This big data enables us to work Reverse Recruitment©: we first analyze the market in-depth before we go out to the market. Because we analyze the whole market, we can compare facts and data. This enables us to do Facts & Big Data Recruitment©, making sure we, or better yet, you find the right career!Our client is a professional Pharmaceutical organisation, based in Noord-Holland Netherlands.
- Are you immediately available?
- Do you have a good understanding of Customer Service processes and experience in an international environment.
- Fluent English and are you a strong communicator?
Then apply now, for questions contact me at 085 0444650
The Customer Care Representative/ Order Coordinator performs all operational activities related to the inter company replenishment and/or supply to 3rd party customers.
- Manages customer demands, questions and complaints
- provides visibility on order status and related deliveries (invoices, claims etc.),
- monitors stock statuses in market and takes appropriate actions within the upstream SC,
- coordinates and manages exceptions in supply and financials (stock issues, delays or issues with shipments, payment and credit issues)
- Order taking and acceptance (coordinate all relevant documentation necessary is available for shipping, like f.e. a Letter of Credit.
- Interaction with the global 3PL providing all information and documentation needed.
- Good understanding of the Customer Service processes and experience working in an international environment.
- Customer focused and service driven
- Good communication skills, good level of spoken and written English.
Are you interested and do want to apply for this role, please fill out your application via the apply button below and contact Joost Spape.
The Company
Our client is looking for a customer care representative for their new office in an international environment.- Are you immediately available?
- Do you have a good understanding of Customer Service processes and experience in an international environment.
- Fluent English and are you a strong communicator?
Then apply now, for questions contact me at 085 0444650
Role Description
The team is managing all inter company replenishment and/or supply to 3rd party customers globally.The Customer Care Representative/ Order Coordinator performs all operational activities related to the inter company replenishment and/or supply to 3rd party customers.
Responsibilities
- End to end Customer Care: point of contact within the internal supply chain for our local supply chain teams.- Manages customer demands, questions and complaints
- provides visibility on order status and related deliveries (invoices, claims etc.),
- monitors stock statuses in market and takes appropriate actions within the upstream SC,
- coordinates and manages exceptions in supply and financials (stock issues, delays or issues with shipments, payment and credit issues)
- Order taking and acceptance (coordinate all relevant documentation necessary is available for shipping, like f.e. a Letter of Credit.
- Interaction with the global 3PL providing all information and documentation needed.
Requirements
- Professional degree in Industrial Engineering or Business Operation or any relevant qualification or comparable degree.- Good understanding of the Customer Service processes and experience working in an international environment.
- Customer focused and service driven
- Good communication skills, good level of spoken and written English.
Are you interested and do want to apply for this role, please fill out your application via the apply button below and contact Joost Spape.
Prosimy o aplikowanie poprzez przycisk znajdujący się po prawej stronie ogłoszenia.
