#

CRM & CLM specialist

SIRE Life Sciences®

Belgium, zagranica

SIRE Life Sciences®

CRM & CLM specialist

Location: Belgium
SIRE® is the market leader in Life Sciences recruitment. We believe the recruitment market needs to gear up in technology and continuous innovation. We like technology, in a Life Sciences market driven on science, we couldn’t stay behind; we drive Recruitment Science. Investing a majority of our turnover in technology enables us to use unique Resource Technologies. By using highly advanced algorithms, we enable our team of Resource & Data Strategists© to maintain the most advanced, detailed and complete Life Sciences network in Europe. This big data enables us to work Reverse Recruitment©: we first analyze the market in-depth before we go out to the market. Because we analyze the whole market, we can compare facts and data. This enables us to do Facts & Big Data Recruitment©, making sure we, or better yet, you find the right career!Our client is a professional Pharmaceutical organisation, based in Brussels Hoofdstedelijk Gewest Belgium.

The Company

The client is a professional Pharmaceutical organization, based in Bruxelles-Capitale Belgium. The company is listed in the top-20 pharmaceutical companies with over 15.000 employees worldwide. They strive to a systematical collaboration with their stakeholders to reach their goal of healthcare improvement.

Role Description

The Commercial Excellence manager will maintain and develop the CRM systems that supports the commercial activities of the company. By continuous monitoring of the sales performance you will make improvement suggestions about geographical reorganization, targeting, segmentation and profiling. You will act as a liaison between the technical support department and the commercial department.

Responsibilities

Your main activities include but are not limited to:
- Liaison to the CRM contact person in the US for system hosting and change management process. Ensure alignment with regards to all functional CRM support topics such as change management process, data loading, and its release management;
- Act as primary point of contact for any functional & technical queries relating to the SEIKA CRM system and OneKey Database for internal customers in the affiliate as well as local external vendors such as local IMS service manager. Strong business relationship building needed;
- Collect, define and follow up on accurate definitions of existing and new system change requests/business requirements (via change management process). Be able to perform an end to end analysis and impact analysis of the request & ensure detailed documentation to enable approval by the CRM team and business process owner(s);
- Be responsible for internal release communication with local business teams. Manage local priorities and expectations (internally and with 3rd partner);
- Ensure test support where needed for testing of business requirements and changes. Check and identify if technical requirements are met from the system provider and DSE HQ configuration team;
- Have knowledge and understanding of the local business processes and specialties that are being supported by the IMS CRM software. Master entire processes and workflows. Local solution consultancy for business teams;
- Take ownership of and lead selected work streams within the CRM system hosting and administration, for example conduct training for specific end-users and reach out to local and regional counterparts;
- Support the processes of geographical reorganization, targeting, segmentation and profiling of customers. Propose and recommend alternatives to management and assist them in the decision.

Requirements

- Bachelor of Science or up;
- Previous experience as Customer Excellence Manager;
- Experience within the Pharmaceutical Industry;
- Understanding of CRM systems;
- Understanding of Commercial stakes;
- Great communication skills;
- Fluent in English, Dutch. French is considered a plus.

Are you interested and do want to apply for this role, please fill out your application via the apply button below and contact Marije Heek.
Prosimy o aplikowanie poprzez przycisk znajdujący się po prawej stronie ogłoszenia.
SIRE Life Sciences®

Czy chcesz otrzymywać oferty pracy na podobne stanowiska?

Utwórz powiadomienie e-mail
Zapisz mnie

Zapisani kandydaci otrzymują informacje jako pierwsi.

Podziel się ze znajomymi