Critical Incident Management Officer
Katowice Critical Incident Management Officer
Katowice
NR REF.: 1137418
Your new company
For our Client, well-known international company located in Katowice, we are looking for Candidates interested inCritical Incident Management Officer/Problem Manager role with other ITIL process experience.
Your new role
What you'll need to succeed
What you'll get in return
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.
Katowice
NR REF.: 1137418
Your new company
For our Client, well-known international company located in Katowice, we are looking for Candidates interested inCritical Incident Management Officer/Problem Manager role with other ITIL process experience.
Your new role
- Lead and follow-up upon resolutions for Severity One Incidents (P1 Critical Incidents), threats and vulnerabilities, and participate in on-call duty for business-critical services (9 weeks p.a.).
- Lead and follow-up upon resolution of all priority Problems.
- Anticipates operational, program, and implementation issues and develops preventative measures.
- Drive Performance Team assignments together with business representatives both on site and remotely.
- Prepare and evaluate root cause analysis (Problem tickets handling), support changes, evaluate risks
- Cooperate with other ITIL and non-ITIL processes
- Works within service delivery processes in a complex service delivery environment
- Prepare reports and update documentation
What you'll need to succeed
- Bachelor degree in information science, mathematics, natural science, engineering or similar.
- Experience with Microsoft Office.
- Good understanding of ITIL V3 processes and principals confirmed by ITIL Foundation certificate.
- Any certification in Scrum/Agile, ITIL or COBIT will be beneficial.
- Good command of written and spoken English (B2 at least) and good communication skills.
- Willingness to business travel.
- Pro-active behavior, take initiative to improve our daily work, ability in decision making, both team player and self-driven.
What you'll get in return
- Attractive salary adequate to the skills and experience.
- Job in an international environment and a young, dynamic team with team mates in Hamburg, Stockholm, Katowice and Amsterdam.
- Rich benefit package (e.g. private healthcare & Multisport card).
- Opportunity for professional development (training budget).
- Excellent work atmosphere.
- Remote working (up to 6 days per month).
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.
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Job Description
Critical Incident Management Officer
Katowice
NR REF.: 1137418
Your new company
For our Client, well-known international company located in Katowice, we are looking for Candidates interested inCritical Incident Management Officer/Problem Manager role with other ITIL process experience.
Your new role
What you'll need to succeed
What you'll get in return
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.
Katowice
NR REF.: 1137418
Your new company
For our Client, well-known international company located in Katowice, we are looking for Candidates interested inCritical Incident Management Officer/Problem Manager role with other ITIL process experience.
Your new role
- Lead and follow-up upon resolutions for Severity One Incidents (P1 Critical Incidents), threats and vulnerabilities, and participate in on-call duty for business-critical services (9 weeks p.a.).
- Lead and follow-up upon resolution of all priority Problems.
- Anticipates operational, program, and implementation issues and develops preventative measures.
- Drive Performance Team assignments together with business representatives both on site and remotely.
- Prepare and evaluate root cause analysis (Problem tickets handling), support changes, evaluate risks
- Cooperate with other ITIL and non-ITIL processes
- Works within service delivery processes in a complex service delivery environment
- Prepare reports and update documentation
What you'll need to succeed
- Bachelor degree in information science, mathematics, natural science, engineering or similar.
- Experience with Microsoft Office.
- Good understanding of ITIL V3 processes and principals confirmed by ITIL Foundation certificate.
- Any certification in Scrum/Agile, ITIL or COBIT will be beneficial.
- Good command of written and spoken English (B2 at least) and good communication skills.
- Willingness to business travel.
- Pro-active behavior, take initiative to improve our daily work, ability in decision making, both team player and self-driven.
What you'll get in return
- Attractive salary adequate to the skills and experience.
- Job in an international environment and a young, dynamic team with team mates in Hamburg, Stockholm, Katowice and Amsterdam.
- Rich benefit package (e.g. private healthcare & Multisport card).
- Opportunity for professional development (training budget).
- Excellent work atmosphere.
- Remote working (up to 6 days per month).
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.
Additional Information
- Last updated
- Employment type
- Full time
- Contract type
- Permanent
- Number of vacancies
- 1
- Min. experience
- One year
- Min. education
- Associate degree
- Industry / category
- Jobs in IT - Software Development / Analysis, Jobs in IT - Infrastructure / DevOps / Cloud