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Critical Incident Management Officer

Hays Poland

Katowice, śląskie

Hays Poland

Critical Incident Management Officer

Katowice
Critical Incident Management Officer
Katowice
NR REF.: 1137418


Your new company
For our Client, well-known international company located in Katowice, we are looking for Candidates interested inCritical Incident Management Officer/Problem Manager role with other ITIL process experience.

Your new role
  • Lead and follow-up upon resolutions for Severity One Incidents (P1 Critical Incidents), threats and vulnerabilities, and participate in on-call duty for business-critical services (9 weeks p.a.).
  • Lead and follow-up upon resolution of all priority Problems.
  • Anticipates operational, program, and implementation issues and develops preventative measures.
  • Drive Performance Team assignments together with business representatives both on site and remotely.
  • Prepare and evaluate root cause analysis (Problem tickets handling), support changes, evaluate risks
  • Cooperate with other ITIL and non-ITIL processes
  • Works within service delivery processes in a complex service delivery environment
  • Prepare reports and update documentation

What you'll need to succeed
  • Bachelor degree in information science, mathematics, natural science, engineering or similar.
  • Experience with Microsoft Office.
  • Good understanding of ITIL V3 processes and principals confirmed by ITIL Foundation certificate.
  • Any certification in Scrum/Agile, ITIL or COBIT will be beneficial.
  • Good command of written and spoken English (B2 at least) and good communication skills.
  • Willingness to business travel.
  • Pro-active behavior, take initiative to improve our daily work, ability in decision making, both team player and self-driven.

What you'll get in return

  • Attractive salary adequate to the skills and experience.
  • Job in an international environment and a young, dynamic team with team mates in Hamburg, Stockholm, Katowice and Amsterdam.
  • Rich benefit package (e.g. private healthcare & Multisport card).
  • Opportunity for professional development (training budget).
  • Excellent work atmosphere.
  • Remote working (up to 6 days per month).

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.
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Hays Poland

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