Credit Collections Specialist
The Credit Collection Specialist is responsible for approaching customers daily to build up the relationship with the goal to receiving the outstanding payments to our Operating units. The Collection Specialist represents to customers and has significant impact on the customer relationship.
My client is searching for native speakers following languages: German, Swedish, Dutch, Spanish, Italian, French, Portugal.
Client Details
We are looking for individuals who will be developing new Shared Service Center based in Prague! Our Client is an international, stable and well known company from medical sector that will migrate several processes from its subsidiaries to the heart of Europe. The company's purpose is to improve people's lives thanks to its professionals who are working together to achieve limitless possibilities.
Description
* Perform daily collection activities and be responsible for monitoring overdue payments from customers
* Daily collection activities can be telephone calls, emails, sending reminders and statements
* Approaching customers daily to build up the relationship
* Responsible for maintaining the sub ledger of their region
* Maintain accurate and up to date customer details and account records
* Review and approve customer's hold releases
* Drives necessary actions to improve DSO and bad debt percentages
* In cooperation with Sales Managers, Sales representatives and Customer Service Teams discuss the status and new orders of our customers
* Prepare collection arrangement
* Responsible for adjustments, handle queries and resolve problems within company guidelines and policy
* On an ad- hoc basis the employee may be asked to perform tasks not listed here
Profile
* Recent graduate or intern experience
* 1-3 years of experience in similar customer focused roles
* Shared service center experience preferably in a multinational corporate environment
* Fluent in English plus native speaker in European language (German, French, Spanish, Italian), Swedish or Portuguese) - Other non-native language skills at intermediate level are preferred
* Skilled in using excel
* Knowledge of SAP or Oracle desirable
* Knowledge of credit collections process and use of collection automation tools desirable
* Aptitude for customer orientated and service minded approach
* Collaborative and team orientated approach
Job Offer
- Base salary + bonus
- Private medical healthcare
- Life insurance
- Sport card
- Additional 5 days of vacation
- Co-founded meals vouchers
- Co-founded private pension insurance
Location: Prague
Contract type: Na czas nieokreślony
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