Credit Collections Specialist
The Customer Care specialist supports Customer Care Supervisor in ensuring that the company reliable, professional and responsive partner for all Customers. They are searching person who will be an excellent team player, with a strong service and sales mentality.
My client is searching for native speakers.
Client Details
We are looking for individuals who will be developing new Shared Service Center based in Prague! Our Client is an international, stable and well known company from medical sector that will migrate several processes from its subsidiaries to the heart of Europe.
Description
* Call handling
* Manages product and service complaints
* Ensures a correct Customer Master Data maintenance
* Ensures a correct Orders handling: Quotations, Orders, Deliveries and Invoices
* Ensures a reliable Product Support (basic level)
* Assures fulfilment of the local legal requirements
* Ensures fulfilment of the local Terms and Conditions of Sales: Returns, Discounts, Freight Charges, Warranty and Product Complaints
* Reaches local Customer Care targets
* Implements all EMEA procedures and processes linked to Customer Care and agreed with the Customer Care Manager.
* Promotes campaigns and offers agreed with the Customer Care Manager.
* Manages Leads qualification
* Works and leverages relations with sister companies in whole group
Profile
* Experience in Customer Care area, ideally from dental, healthcare or medical device field
* Language skills
* Fluent level of English
* Expert knowledge as SAP user for Customer Care modules
* Valuable knowledge as user in CRM systems
* Oral and writing communication skills
* University or bachelor's degree
* Expert knowledge in Customer Care processes and procedures
* Knowledge in Logistics processes and procedures
Job Offer
- Base salary + bonus
- Private medical healthcare
- Life insurance
- Sport card
- Additional 5 days of vacation
- Co-founded meals vouchers
- Co-founded private pension insurance
Location: Prague
Contract type: Na czas nieokreślony
About Michael Page
Michael Page is a leading professional recruitment consultancy specialising in the recruitment of permanent, contract and temporary positions on behalf of the world's top employers.
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