Our Claims team sets us apart. Our experienced Claims professionals use their specialized expertise to handle even the most complex claims seamlessly. How do you make a good thing better? You focus on excellence and creating a culture of continuous improvement. You create an environment that fosters collaboration, customer service and colleague development. You build a team of passionate and innovative claims experts who see success as a reason to roll up their sleeves and drive for improvement.

As a Casualty Claims Handler, you will play a critical role on the casualty team in managing and resolving claims filed against AXA XL's policyholders. You will work closely with your manager and coordinate with fellow claims handlers bringing claims to resolution. You will have the opportunity to interact and collaborate frequently with casualty practice leaders and the casualty underwriting team. By resolving and settling claims proactively, you will be tasked with achieving the best possible outcomes for AXA XL and its clients.

What will your essential responsibilities include?

• Managing assigned claims across multiple jurisdictions, as well as setting the case strategy for these claims in partnership with Regional Practice Leaders and Claims management.
• Partnering with internal and external counsel in-setting and pursuing effective and cost-efficient litigation strategies for claims in litigation.
• Producing internal reporting and ensuring that reserves are set according to best practice guidelines.
• Coordinating and managing communication with internal and external stakeholders (e.g., underwriting, brokers, reinsurers, external vendors, etc.) to ensure the highest level of customer service.
• Consulting with Regional Practice Leaders and Claims management on Large Losses and ensuring all steps are taken to achieve the best outcome.
• Identifying, monitoring and reporting on emerging liability and coverage trends.

You will report to the Head of Claims Canada and Claims Manager Property and Casualty Canada.

SHARE your talent

We’re looking for someone who has these abilities and skills:

• Excellent verbal and written communication, negotiation and presentation skills with the ability to communicate both internally and externally with senior management, business leadership and business partners.
• 3-5 years of experience managing both Property and Casualty claims. Experience managing high exposure and complex claims. Proven experience managing complex claim files including analysis, investigation, evaluation, presentation and negotiation skills.
• Abilities to develop productive working relationships with insured, brokers, claim handlers, underwriters, co-insurers, excess and reinsurers as well as with vendors including but not limited to investigators and legal counsel.
• Passion for results: Approaching tasks proactively and anticipating needs. Thinking quickly and prioritizing multiple work streams without sacrificing quality. Acting with a sense of urgency.
• Intellectual curiosity: A willingness to ask questions and explore new ideas. Eager to learn and focus on continuously improving technical skills.
• Seeking input from others as needed to achieve the best result possible. Capable of working and collaborating with a virtual team.
• Handle claims responsibilities with integrity and the highest standards of professionalism.
• A Bachelor's degree required. Insurance designation(s) or pursuing CIP and/or CRM designations.