Call Center Team Leader (Clinical Research)

Location: Belgium

SIRE Life Sciences® is the market leader in life science recruitment. We believe the recruitment market needs to gear up in technology and continues innovation. We like technology, in a life science market driven on science, we couldn’t stay behind; we drive Recruitment Science. Investing a majority of our turnover in technology enables us to use unique Resource Technologies. By using highly advanced algorithms, we enable our team of Resource & Data Strategists© to maintain the most advanced, detailed and complete Life Sciences network in Europe. This big data enables us to work Reverse Recruitment©: we first analyze the market in-depth before we go out to the market. Because we analyze the whole market, we can compare facts and data. This enables us to do Facts & Big Data Recruitment©, making sure we, or better yet, you find the right career!

THE COMPANY

Our client is a professional Clinical Research organization, based in Brussel Belgium.

You will be working for a multinational focused on the biopharmaceutical market.

ROLE DESCRIPTION

As a Call Center Team Leader you will be developing and maintaining unit volunteers recruitment capability to conduct a broad range of exploratory development studies. Also providing proactive support for development of new methods and material for subject recruitment purposes and implementation of recruitment campaigns as well as assisting in the increase of the unit awareness.

The team leader will do half-time the role as team leader (day to day follow-up of 5 people, F2F meeting : evaluation, procedure follow-up) , and half-time the job as volunteer recruiter in the call center

RESPONSIBILITIES

- Assisting in different secretarial, financial, regulatory and clinical trials source documentation related matters (e.g. Managing volunteers phone calls and
visits, recording study data, maintaining source documentation, updating volunteers database specific to study participation, assistance in organizing
meetings and travels, diary and meetings management, letters and mail administration, purchasing/orders management, contact with the suppliers,
budgets set up and management, monthly expenses justification, bank account management, payment of the volunteers)
- May participate in protocol related activities such as assistance in the review of the informed consent documents for assigned protocols, responding to
queries specific to subject data collection, acting as witness for the study medication administration in accordance with protocol.
- May perform following-up of the subject in clinical trials and data collection
- Have the knowledge to be able to perform screen phones and establish the medical profile of the volunteer.
- Update the electronic files of the volunteers and assure the follow-up of request of medical reports.
- May provide, when requested, reference administrative recruitment support services.
- May perform highly specialized assignments, including electronic and written clinical data collection.
- May provide reference administrative recruitment support services by facing external PCRU customers.
- Enroll volunteers in a study according to the criteria of the study and the medical profile of the volunteers.
- Have the knowledge to be able to perform screen phones in French, Dutch and English and establish the medical profile of the volunteer.
- Manage and oversee a group of Clinical Research nurses and agency staff to ensure above daily activities.
- Manage the performance of team members through goal setting, ongoing assessment, regular F2F and coachig.
- Ensure working schedule of the call center.

REQUIREMENTS

- Medior / min. 3 years of relevant experience as Nurse and in people management
- Background as Nurse is much appreciated
- People management experience is much appreciated;
- Clinical research/Clinical study experience (not mandatory)
- IT skills : Must have excellent working knowledge of computers, and familiar with Microsoft Office Applications;
- Good knowledge of all applications (Powerpoint, Excel, Word, Outlook)
- Fluent in French and English. Dutch is a plus but not mandatory.

Are you interested and do want to apply for this role, please fill out your application via the apply button below and contact Rowin van der Zwaan.