Business/Delivery Manager

Customer and Products IT consists of 4 Value Streams - Lending, International, Customer and FX&Payments. Focusing on Retail Customer related IT applications such as credit cards and mortgages and various other systems/applications used to provide good quality service to our Customers.

The key tasks will include some or all of the following:

• Assisting with the execution of business initiatives and activities in support of business area aims. Change implementation projects are out of scope
• Participate and support in business planning activities which may include financial, technological and resource planning
• Contribute to senior management decision making by use of management information, performance information, analytics, forums and stakeholder feedback
• Support in forums and committees to represent view of business area
• Support the development and monitoring of internal governance activities
• Investigating and seeking remedies for discrete issues which may be adversely affecting business unit performance
• Evaluate and analyse management information relating to external service providers of their provision, monitor their performance and ensure service level agreements are honoured
• Overall accountability for BPs within Value Stream (Understand forecast and performance against budget, acts as escalation point for budget issues from CSM, escalates to VS Lead / Finance Lead where required) - Oversight and support of QBR process
• Validation and 2-way communication and feedback on funding changes to the VSIP at VS & SVS level between transformation and the platforms
• Create monthly Charges reporting for Value Stream
• Ensures budgets are interlocked
• Proactive review of all financially impacting charging/billing issues within CT
• Works with Business to agree / confirm CAMs for BPS within Value Stream
• Shares CAM approach with Country BMs - Involvement in CAM Allocations review for VS
• Supports CAM changes and works with Finance lead to effect changes
• Oversight and support of QBR - Gate-keeping, management, tracking and review of changes to the VSIP either driven from CT or the QBR.
• Management of VS & SVS financial position against VSIP
• Financial (capacity) reporting and feedback to QBR forum on Digital Enabler Value Stream
• Market OB interactions and estimates - Support and reporting of market-related updates to Digital Enabler VS in VSIP VS & SVS
• Manages Value Stream BPs in GPDM working with SVS Leads
• Ensures BP spend does not exceed budget
• Forecasts and reports BP spend against budget (monthly) -

Management / resolution budget issues e.g. overspend, unexpected charges

• Escalates to Lead BM / SVS Lead where issues cannot be resolved
• Consolidates Value Stream BPs - Keeps track of / manages Clarity / HIBS actuals and ensures in line with forecasts
• Firm understanding of people profile (location, external / internal, open roles phasing) & link to directs and charges forecasts
• Awareness of all Third party management owned by platform and financial treatment thereof
• Manages / maintains VS BPs in GPDM

• Minimum 5 years in financial budgeting experience
• Strategic planning skillset
• Good communication
• People management processes
• Strong Excel
• Work well in the matrix organization

n/a

• Competitive salary
• Luxoft Training Center
• Access to e-learning Library
• Individual development plans
• Long-term cooperation with possibility to gain experience in different projects and technologies
• A significant number of professional communities (Agile Community, Tech Community, Business Analysis Community, etc.)

• Group Life Insurance
• Private healthcare insurance – LuxMed. Unlimited access to specialist consultations with Dental Care included
• Medical costs reimbursement for employees (up to certain amount per quarter)
• Travel Insurance
• Benefit Program - Cafeteria and Multisport Card

• Various communities (sport, recreation activities, trips, board games, cultural and educational activities)
• Discounts program for employees – BeLux (banking offer, car leasing offer and cafeteria program discount)
• Convenient locations in a modern offices with game rooms
• Multinational projects for clients all over the world