On Ework
Ework Group is a market leading, independent consultant supplier in Northern Europe with focus on IT, telecom, technology and business development. Without employed consultants, Ework can impartially match every assignment with the right consultant from the whole market. Founded in Sweden in 2000, Ework today operates in Sweden, Denmark, Norway, Finland and Poland.
Ework Group is a market leading, independent consultant supplier in Northern Europe with focus on IT, telecom, technology and business development. Without employed consultants, Ework can impartially match every assignment with the right consultant from the whole market. Founded in Sweden in 2000, Ework today operates in Sweden, Denmark, Norway, Finland and Poland.
We are looking for:
Application Support / Support Group Manager
Location: WrocławJob duties include:
- maintenance of SQL scripts and stored procedures
- perform application root cause analysis and problem investigation
- write articles in support knowledge base to improve efficiency
- dividing the tasks between the support group team members
- making sure that support team is providing courteous customer service in an accurate and timely manner
- facilitating communication between support and development parts of the team
- keeping management informed of outstanding issues
- preparing weekly/monthly reports of the team performance
- monitoring cases which are assigned to the support team
Requirements:
- general IT knowledge
- SQL basics
- proficient at Windows server knowledge
- MS Excel proficiency
- excellent communication skills
- fluent English
- ITIL foundation certificate would be a plus
- Agile & teamwork approach
Benefits:
- individually chosen trainings and courses
- professional and career growth
- Multisport and private medical care cards
- an interesting job for a big organization
- transparent work conditions with both Ework Group and the Client
Please apply with the button below.
We inform, we will contact only selected candidates.
