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Application Support Engineer

Hays Poland

Wroclaw, dolnośląskie

Hays Poland

Application Support Engineer

Wroclaw
Application Support Engineer
Wroclaw
NR REF.: 1138132


Your new company
For our client a company that produces laboratory sample management softwarewe are looking for an Application Support Engineer.

Your new role
As an Application Support Engineer you will be working with other globally located (UK, US, Poland) support staff to balance the support workload and increase responsiveness to customers. You will be providing support for customers with a focus on working shift hours to cover one or all (on a rota basis) the following time zones: US West Coast, US East Coast and UK.

On this position you will be working towards the timely resolution of support issues arising from company’s systems installed at customer sides and maintaining an active and excellent working relationship with customers. Your duty will be to develop a strong functional knowledge of company’s system and gain detailed understanding of the inner workings of company’s product suite. You will be working closely with the software development group to highlight problems and raise change requests that will eliminate/alleviate appropriate customer support issues. Moreover, you will participate in regular support telephone conferences with customers and undertake occasional travel (You will take responsibility for the maintenance of internal systems which mimic customer installations and you will also participate in process improvement activities within the support team, and other work such as documentation. On this position you will be also performing data fixes or configuration changes to resolve issues or work around problems.

What you'll need to succeed
To be a successful Candidate you need to have 2+ years of experience in a customer facing application on a support role. Moreover, you need to have very strong SQL skills (Oracle preferred), creating views, functions/procedures. Candidates should also understand performance problems, and be able to understand/debug PL/SQL or T-SQL code. On this position being proficient with Windows (desktop/server) is also required.

It would be great (but not essential) if you had some of the followings: a technical background in software or engineering. Past experience in software development. Familiarity with sample management operations/systems or other relevant life science/bio-pharmaceutical industry experience. Ability to read and understand C# & .NET.

What you'll get in return
You will have opportunity to exchange experience with colleagues from different environments. The company offers annual leave, flexibility in working hours, plural sight subscription, contribution to MS certification exams and software conference attendance (conference tickets, travel and accommodation)and also regular internal software group training.

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.
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Hays Poland

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