Application Support Analyst
GdanskApplication Support Analyst
Gdansk
NR REF.: 1150709
Your new company
For our Client, which is the leading global provider of innovative business management solutions, we are looking for an Application Support Analyst based in Gdańsk.
Your new role
Application Support Analyst will work through and solve high complexity tickets by interpreting the needs of the customer, determining the solution to the problem and assessing any downstream impact. Working on this position you will act as the main technical resource for implementations and transitions by working alongside our PSPMs and IPMs to achieve successful go lives. Moreover you will gather customer information, research internal knowledgebase and documentation for known solutions, isolate causes and take restorative actions while minimizing disruption to the customer’s business operation and document steps taken. We are looking for a candidate capable of tracking inquiry resolution progress and where appropriate, actively call customers with a status update or resolution.
What you'll need to succeed
An ideal candidate should have at least 1-3 years of professional work experience in a technical support or related customer service experience in a software environment, strong understanding of SaaS based solutions and technical knowledge of MS-Windows, MS SQL Server, and fundamental concepts of SQL databases. Moreover we are looking for candidates with experience in writing/changing SQL queries, relational databases, and stored procedures. Also knowledge of XML, XSLT and web services and exceptional customer service skills with expertise in troubleshooting and solving complex problems are important for us. An ideal Candidate should have advanced knowledge of key areas including front end functionality and security standards and prior experience in legal or financial systems. You should have experience in windows environment and active directory. What is more familiarity with programming languages (ASP.NET/VB.NET/C#) will be an additional asset.
What you'll get in return
The company offers casual and diverse office environment where colleagues come from over 30 countries, competitive salary and flexibility and home-office opportunities. Moreover, additional benefits: two additional days off for voluntary jobs, wellbeing scheme including private healthcare, pension, Multisport card and more.
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
Gdansk
NR REF.: 1150709
Your new company
For our Client, which is the leading global provider of innovative business management solutions, we are looking for an Application Support Analyst based in Gdańsk.
Your new role
Application Support Analyst will work through and solve high complexity tickets by interpreting the needs of the customer, determining the solution to the problem and assessing any downstream impact. Working on this position you will act as the main technical resource for implementations and transitions by working alongside our PSPMs and IPMs to achieve successful go lives. Moreover you will gather customer information, research internal knowledgebase and documentation for known solutions, isolate causes and take restorative actions while minimizing disruption to the customer’s business operation and document steps taken. We are looking for a candidate capable of tracking inquiry resolution progress and where appropriate, actively call customers with a status update or resolution.
What you'll need to succeed
An ideal candidate should have at least 1-3 years of professional work experience in a technical support or related customer service experience in a software environment, strong understanding of SaaS based solutions and technical knowledge of MS-Windows, MS SQL Server, and fundamental concepts of SQL databases. Moreover we are looking for candidates with experience in writing/changing SQL queries, relational databases, and stored procedures. Also knowledge of XML, XSLT and web services and exceptional customer service skills with expertise in troubleshooting and solving complex problems are important for us. An ideal Candidate should have advanced knowledge of key areas including front end functionality and security standards and prior experience in legal or financial systems. You should have experience in windows environment and active directory. What is more familiarity with programming languages (ASP.NET/VB.NET/C#) will be an additional asset.
What you'll get in return
The company offers casual and diverse office environment where colleagues come from over 30 countries, competitive salary and flexibility and home-office opportunities. Moreover, additional benefits: two additional days off for voluntary jobs, wellbeing scheme including private healthcare, pension, Multisport card and more.
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
Prosimy o aplikowanie poprzez przycisk znajdujący się po prawej stronie ogłoszenia.
