2nd Line Customer Support
Poznan2nd Line Customer Support
Poznan
NR REF.: 1148802
We’re looking for a Customer Support Specialist (Web-based portal support) to join SSC office based in the Poznań city center.
What will you do?
- Web portal administration,
- 2nd line support,
- Cooperation with the Platform provider (web based portal),
- Internal Customer support with the use of a Ticketing Tool (Freshdesk),
- Bug reporting and follow up,
- Platform enhancements (scope, testing, release communication)
- Potential process improvements - identifying and implementing,
- Designing manuals, knowledge base articles .
What do we expect?
- Experience in help desk, customer support departments,
- Outstanding communication skills,
- Fluent English – excellent language skills will be needed in daily work activities,
- Basic understanding of the IT environment,
- Basic command of CMS, Confluence, Miro board, ticketing systems, Jira,
- Awareness of Kanban, OKR, KPI, Agile.
What do we offer?
- Dynamic and multinational environment,
- Possibility to participate in a number of wide-ranging projects,
- Comprehensive benefit package, including parking spot.
Poznan
NR REF.: 1148802
We’re looking for a Customer Support Specialist (Web-based portal support) to join SSC office based in the Poznań city center.
What will you do?
- Web portal administration,
- 2nd line support,
- Cooperation with the Platform provider (web based portal),
- Internal Customer support with the use of a Ticketing Tool (Freshdesk),
- Bug reporting and follow up,
- Platform enhancements (scope, testing, release communication)
- Potential process improvements - identifying and implementing,
- Designing manuals, knowledge base articles .
What do we expect?
- Experience in help desk, customer support departments,
- Outstanding communication skills,
- Fluent English – excellent language skills will be needed in daily work activities,
- Basic understanding of the IT environment,
- Basic command of CMS, Confluence, Miro board, ticketing systems, Jira,
- Awareness of Kanban, OKR, KPI, Agile.
What do we offer?
- Dynamic and multinational environment,
- Possibility to participate in a number of wide-ranging projects,
- Comprehensive benefit package, including parking spot.
Prosimy o aplikowanie poprzez przycisk znajdujący się po prawej stronie ogłoszenia.
Job Description
2nd Line Customer Support
Poznan
NR REF.: 1148802
We’re looking for a Customer Support Specialist (Web-based portal support) to join SSC office based in the Poznań city center.
What will you do?
- Web portal administration,
- 2nd line support,
- Cooperation with the Platform provider (web based portal),
- Internal Customer support with the use of a Ticketing Tool (Freshdesk),
- Bug reporting and follow up,
- Platform enhancements (scope, testing, release communication)
- Potential process improvements - identifying and implementing,
- Designing manuals, knowledge base articles .
What do we expect?
- Experience in help desk, customer support departments,
- Outstanding communication skills,
- Fluent English – excellent language skills will be needed in daily work activities,
- Basic understanding of the IT environment,
- Basic command of CMS, Confluence, Miro board, ticketing systems, Jira,
- Awareness of Kanban, OKR, KPI, Agile.
What do we offer?
- Dynamic and multinational environment,
- Possibility to participate in a number of wide-ranging projects,
- Comprehensive benefit package, including parking spot.
Poznan
NR REF.: 1148802
We’re looking for a Customer Support Specialist (Web-based portal support) to join SSC office based in the Poznań city center.
What will you do?
- Web portal administration,
- 2nd line support,
- Cooperation with the Platform provider (web based portal),
- Internal Customer support with the use of a Ticketing Tool (Freshdesk),
- Bug reporting and follow up,
- Platform enhancements (scope, testing, release communication)
- Potential process improvements - identifying and implementing,
- Designing manuals, knowledge base articles .
What do we expect?
- Experience in help desk, customer support departments,
- Outstanding communication skills,
- Fluent English – excellent language skills will be needed in daily work activities,
- Basic understanding of the IT environment,
- Basic command of CMS, Confluence, Miro board, ticketing systems, Jira,
- Awareness of Kanban, OKR, KPI, Agile.
What do we offer?
- Dynamic and multinational environment,
- Possibility to participate in a number of wide-ranging projects,
- Comprehensive benefit package, including parking spot.
Additional Information
- Last updated
- Employment type
- Full time
- Contract type
- Permanent
- Number of vacancies
- 1
- Min. experience
- One year
- Min. education
- Associate degree
- Industry / category
- Jobs in Customer Service, Jobs in Call Center / Telesales, Jobs in Business Consulting / Advisory
