W Polsce Diebold Nixdorf prowadzi swoją działalność od 1990 roku. Główne biuro znajduje się w Warszawie, oddziały regionalne zlokalizowane są w Krakowie, Katowicach, Wrocławiu i Szczecinie.
What we need from you:
- very good command of German
- technical knowledge in operating systems, networks (WAN; LAN) and good analyzing skills desired
- knowledge of customer service principles and practices
- strength in communication, teamwork, processes and customer orientation, especially friendly and kind behavior on the phone
- flexible to work in any shifts per business requirements
- enthusiasm and willingness to learn
We offer:
- contract of employment (umowa o pracę)
- trainings from the first day of work
- international environment, people from all continents work in our office
- practical use of foreign languages – we work in 19 different languages
- 26 days of holiday regardless of seniority
- self-development and growth within the organization through internal recruitment process
- Work full of challenges in a great team!
2nd Level Service Desk Agent with German
Miejsce pracy: Szczecin
Your tasks:
· technical analysis of incidents and service requests within the ticket system, as well as supporting the engineers in the field (Engineer Helpdesk)
· solve calls on the phone or remotely and / or provide a spare part proposal for the field service provider
· perform initial assessment, diagnosis and remote IT systems support
· provide in-depth troubleshooting and resolution of hardware or software problems with the use of diagnostic tools
· escalate potential problems and complex incidents
· observe technical or process problems and offer improvement suggestions
· Ensure high levels of customer satisfaction with individual calls
Opis stanowiska
Your tasks:
· technical analysis of incidents and service requests within the ticket system, as well as supporting the engineers in the field (Engineer Helpdesk)
· solve calls on the phone or remotely and / or provide a spare part proposal for the field service provider
· perform initial assessment, diagnosis and remote IT systems support
· provide in-depth troubleshooting and resolution of hardware or software problems with the use of diagnostic tools
· escalate potential problems and complex incidents
· observe technical or process problems and offer improvement suggestions
· Ensure high levels of customer satisfaction with individual calls
Wymagania
What we need from you:
- very good command of German
- technical knowledge in operating systems, networks (WAN; LAN) and good analyzing skills desired
- knowledge of customer service principles and practices
- strength in communication, teamwork, processes and customer orientation, especially friendly and kind behavior on the phone
- flexible to work in any shifts per business requirements
- enthusiasm and willingness to learn
We offer:
- contract of employment (umowa o pracę)
- trainings from the first day of work
- international environment, people from all continents work in our office
- practical use of foreign languages – we work in 19 different languages
- 26 days of holiday regardless of seniority
- self-development and growth within the organization through internal recruitment process
- Work full of challenges in a great team!
Dodatkowe informacje
- Ostatnia aktualizacja
- Wymiar etatu
- Pełny etat
- Rodzaj umowy
- Na czas nieokreślony
- Liczba wakatów
- 1
- Min. doświadczenie
- mniej niż 1 rok
- Min. wykształcenie
- Bez wykształcenia
- Branża / kategoria
- Praca Call Center / Telemarketing, Praca IT - Hardware / Information Systems, Praca Obsługa klienta
