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PROJECT DESCRIPTION

TSD (Technology Service Desk) is a Global Support function. We are the first line of IT support for all end-users in our organization. We provide a support and help with issues associated with working environment.

Our team is responsible for accepting, solving or sending the customer's enquiry to the right support organization. A set of tools will be provided to interact with clients via each support channel and Support Specialist will be trained in operation and administration of the tools. Outstanding client communication manner is required for every Level 1 IT Support Specialist as is following the process and procedures to maintain quality and professionalism and other IT streams


RESPONSIBILITIES
  • logging, updating and resolving reported end-user issues and track them in the ticketing tool
  • cooperating with various IT support teams inside the company on user related queries
  • point of contact for internal users of the bank to support technology related issues and queries
  • supporting documentation publishing to assist staff with requests for information and provide staff training if required
  • using world-class ticketing systems and tools

SKILLS

MUST
  • Excellent verbal and written communication skills
  • Fluent in English and French
  • A natural ability to solve complex issues
  • Experience in customer service role
  • Good analytical skills
  • Flexible and able to respond to change
  • Solutions focused with a can-do attitude
  • Ambitious and innovative approach to daily tasks
  • Demonstrate high level of customer focus
  • Keen in using modern business technologies
  • IT knowledge
  • Willing to develop in IT and support role

NICE TO HAVE
  • A confident communicator that can explain technology to non-technical audiences
  • Capable of understanding client needs and translating this into products and services
CAREER AND PROFESSIONAL DEVELOPMENT
  • Competitive salary
  • Luxoft Training Center
  • Access to e-learning Library
  • Individual development plans
  • Long-term cooperation with possibility to gain experience in different projects and technologies
  • A significant number of professional communities (Agile Community, Tech Community, Business Analysis Community, etc.)
Well-being
  • Group Life Insurance
  • Private healthcare insurance – LuxMed. Unlimited access to specialist consultations with Dental Care included
  • Medical costs reimbursement for employees (up to certain amount per quarter)
  • Travel Insurance
  • Benefit Program - Cafeteria and Multisport Card
Work-Life Balance
  • Various communities (sport, recreation activities, trips, board games, cultural and educational activities)
  • Discounts program for employees – BeLux (banking offer, car leasing offer and cafeteria program discount)
  • Convenient locations in a modern offices with game rooms
  • Multinational projects for clients all over the world

Prezentacja firmy

Luxoft is an emerging global leader in high-end software application development.
... 
Luxoft is a global IT outsourcing and software development company with 4000 employees across 17 locations. It was recently recognized as Leading Central and Eastern European Service Provider in the 2010 Global Services 100 list. Luxoft is famous for flexible delivery models, world's best IT talent pool, low attrition rates, best-of-breed processes and highest security and quality standards.

Luxoft is trusted long-term partner for world class leaders such as Avaya, Boeing, Dell, Deutsche Bank, IBM.
  Rozwiń

Informacje dodatkowe

Ostatnia aktualizacja:
06/05/2021
Wymiar etatu:
Pełny etat
Rodzaj umowy:
Na czas nieokreślony
Liczba wakatów:
1
Min. doświadczenie:
Bez doświadczenia
Min. wykształcenie:
Bez wykształcenia
Branża / kategoria:
Praca IT - Konsulting , Praca IT - Programowanie / Analizy , Praca IT - Hardware / Information Systems
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