Rodzaj pracy: Pełny etat
Rodzaj umowy: Na czas określony
Ilość wakatów: 10
Minimalne doświadczenie: mniej niż 1 rok
Wykształcenie: Średnie zawodowe
Branża: Praca IT - Hardware / Information Systems
Wincor Nixdorf is one of the world's leading providers of end-to-end IT solutions to retail banks and retailers. A thriving EURO 2.3 billion company, we are headquartered in Paderborn, Germany, and are publicly traded on the Frankfurt Securities & Stock Exchange. Besides being the top European provider of programmable electronic Point-of-Sale (ePOS) systems, we are also the second largest ATM manufacturer in the world. We are a highly innovative, technology-driven, global organization in over 100 countries with over 9,300 employees and 41 own legal entities. We now invite YOU to be a part of our rapidly growing business.
Responsibilities:
- contact to the end users, logging and managing incidents and requests (via telephone, e-mails and Customer internal system);
- proceed the initial assessment, diagnosis and remote IT systems support and user help;
- provide in-depth troubleshooting and resolution of incidents caused by hardware or software with use of diagnostic tools;
- escalate potential problems and complex incidents to Competence Centers or Resolver Groups via CRM system.
Requirements:
- excellent communication skills in English (e.g.) (speaking and writing), other languages would be welcome;
- at least secondary education;
- correct diction and ability to conduct telephone conversations;
- willingness to work in the shifts system;
- pro Customer attitude;
- engagement and inquisitiveness;
- sense of humour.
Kindly welcome:
- higher Technical/ IT education;
- experience in HelpDesk/CallDesk sector;
- technicial: interest or hobby.
We offer:
- The work in harmonious team;
- The development of occupation opportunity;
- The work in multicultural and international corporation.
Opis stanowiska
Wincor Nixdorf is one of the world's leading providers of end-to-end IT solutions to retail banks and retailers. A thriving EURO 2.3 billion company, we are headquartered in Paderborn, Germany, and are publicly traded on the Frankfurt Securities & Stock Exchange. Besides being the top European provider of programmable electronic Point-of-Sale (ePOS) systems, we are also the second largest ATM manufacturer in the world. We are a highly innovative, technology-driven, global organization in over 100 countries with over 9,300 employees and 41 own legal entities. We now invite YOU to be a part of our rapidly growing business.
Responsibilities:
- contact to the end users, logging and managing incidents and requests (via telephone, e-mails and Customer internal system);
- proceed the initial assessment, diagnosis and remote IT systems support and user help;
- provide in-depth troubleshooting and resolution of incidents caused by hardware or software with use of diagnostic tools;
- escalate potential problems and complex incidents to Competence Centers or Resolver Groups via CRM system.
Wymagania
Requirements:
- excellent communication skills in English (e.g.) (speaking and writing), other languages would be welcome;
- at least secondary education;
- correct diction and ability to conduct telephone conversations;
- willingness to work in the shifts system;
- pro Customer attitude;
- engagement and inquisitiveness;
- sense of humour.
Kindly welcome:
- higher Technical/ IT education;
- experience in HelpDesk/CallDesk sector;
- technicial: interest or hobby.
We offer:
- The work in harmonious team;
- The development of occupation opportunity;
- The work in multicultural and international corporation.
Dodatkowe informacje
- Ostatnia aktualizacja
- Wymiar etatu
- Pełny etat
- Rodzaj umowy
- Na czas określony
- Czas trwania umowy
- Nieokreślony
- Liczba wakatów
- 10
- Min. doświadczenie
- mniej niż 1 rok
- Min. wykształcenie
- Średnie zawodowe
- Branża / kategoria
- Praca IT - Hardware / Information Systems
