Travel Consultant with Finnish
Work place: Gdynia
Who we are?
Adecco Poland Sp. z o.o. belongs to Adecco Group - the world's leading provider of HR solutions, we have a network of 5,100 branches, in over 60 countries and territories around the world. We have been present in Poland since 1994. In 2016, work through Adecco Poland found more than 63 000 people. Adecco Poland Sp. z o.o. is an Employment Agency (Certificate No. 364).
Adecco Poland Sp. z o.o. belongs to Adecco Group - the world's leading provider of HR solutions, we have a network of 5,100 branches, in over 60 countries and territories around the world. We have been present in Poland since 1994. In 2016, work through Adecco Poland found more than 63 000 people. Adecco Poland Sp. z o.o. is an Employment Agency (Certificate No. 364).
MAIN RESPONSIBILITIES:
- Answering calls and responding to e-mails
- Following prescribed processes (e.g. Rebooking, Cancellation, Schedule change, Name change, Luggage, Meals and Seats, Insurance, Monitor automated ticketing process) and handling other customer requests
- Providing customers with all requested and relevant information
- Cooperating with all relevant departments to resolve customer issues
- Providing e-ticket confirmations to customers
COMPETENCIES:
- Fluency in Finnish
- Communicative level of English
- Experience in a customer service role or travel industry - will be an asset
- Travel software knowledge would be an advantage
- Ability to solve difficult situations with customers and suppliers
- Fast learning and open to change attitude
- Excellent communication skills verbal & written
- Self-motivated, uses initiative and problem solver
- Collaborative and results driven
WE OFFER
- Great office close to the sea (3 km)
- A relocation package for people from outside the Tri-City
- Work for an International Client from Travel Industry
- Everyday contact with multinational environment
- Permanent employment contract (after 6 months" trial period)
- Dedicated paid induction training for new joiners
- Monthly performance bonus
- Benefits (you can choose from a variety of options: MultiSport card, private medical care, petrol vouchers, cinema tickets, vouchers to different shops, etc.)
- Wide range of development and training options (including soft skills, computer and language courses)
- Friendly atmosphere
- Team going outs
- Fruit Mondays to start your week with energy
- Working hours: Monday - Friday between 8 AM and 5 PM
Numer referencyjny: TCF/11/2016/GDA
INTERESTED IN OUR OFFER? APPLY!
Please apply via the Apply button on the right side of this job offer.
Please apply via the Apply button on the right side of this job offer.
