HRO Personnel is a Human Resources service provider operating under number 6696. We are working as a recruitment provider searching on our Client's behalf for a person in the following role:
Location: Kraków
Key Accountabilities:
• To handle acceptable volume of requests & complete them in the specified time scales thus contributing to PLA with respect to BA,
• To ensure all the requests and users are promptly addressed as per service standards
and followed up till resolution,
• Identify the user requirements accurately and complete appropriately by following the standards, procedures and policies,
• Escalate appropriate requests to business area or other departments and notify the escalation to Line Manager,
• Identify, analyze and provide documentation, which will increase the productivity of the process or to the Operations,
• Establish positive relationships and maintain effective liaison with all departments,
• Being proactive in identifying opportunities to improve service,
• To operate in accordance with agreed procedures, standards and policies.
• Identify potential technology improvements where possible and improvements in how technology can be used to support the business,
• Communicate effectively with key business users regarding day-to-day support,
Requirements:
• Fluent in French,
• Bachelor’s degree is required,
• Ability to work under pressure and deliver within limited timescales,
• Minimum of 1 years of experience in IT/Technology,
• Experience supporting a trading floor environment,
• Knowledge of market data services,
• Strong interpersonal skills,
• Overall understanding of desktop services and the supporting infrastructure to be able to prioritize faults, estimate fix times,
• Good communication, both verbal and written,
• Strong analytical skills to quickly assess situations, their impact and options for resolution.
We offer:
• Stable job in professional team,
• Interesting path of career in an international organization,
• Consistent scope of responsibilities,
• Private health care, employees’ benefits
• Work between 8-18 Monday- Friday
• Maximum 2 working Saturday in month.
Please add the following clause to the end of your submitted CV: “I hereby consent for HRO Personnel Sp. z o.o. with their head office in Warsaw at Puławska 182, to use my personal details hereby submitted for their recruitment process (documenting and processing personal information and forwarding said information to their clients within the structure of the client’s recruitment projects) in accordance with the Law on Protection of Personal Data (Dz. U. 2002 r. Nr 101 poz. 926) until I submit a written withdrawal of consent. I confirm that I was informed of the right to modify, access and protect my personal information.”
