Technical Support Engineer
Wrocław Technical Support Engineer
Wrocław
NR REF.: 1086995
Your next company
Well known specialist within sample management, trusted partner for biotech, pharma and CRO institutions
Your new role
Company is looking for qualified candidate who can prove history of quality customer support that resulted in customer satisfaction. Your main responsibilities will consist of:
What you'll need to success?
The ideal candidate will preferably have a strong background in application support, strong communication skills in both verbal and written/electronic media, proven software application troubleshooting skills, strong knowledge of SQL, Proficient with Windows (desktop/server). Technical background in software, research informatics or engineering. Past experience in software development is advantageous. Ability to read and understand C#, .NET, VB6 and ASP required
What you'll get in return?
We offer you an interesting job within cooperative environment. With inspiring people You will attend in the intensive training program, with access to global experts and a knowledge base.
What you need to do now?
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV.
Wrocław
NR REF.: 1086995
Your next company
Well known specialist within sample management, trusted partner for biotech, pharma and CRO institutions
Your new role
Company is looking for qualified candidate who can prove history of quality customer support that resulted in customer satisfaction. Your main responsibilities will consist of:
- Investigate customer-reported issues via remote access (e.g. VPN, Webex etc.) to customer systems
- Gather sufficient, suitable evidence to allow further diagnosis by dedicated staff
- Perform data fixes or configuration changes to resolve issues or work around problems
- Keep detailed records in support issue and change request systems
- Test and apply fixes such as remedial scripts/patches and/or coordinate the application of patches through appropriate customer representatives
- Maintain an active and excellent working relationship with customers
What you'll need to success?
The ideal candidate will preferably have a strong background in application support, strong communication skills in both verbal and written/electronic media, proven software application troubleshooting skills, strong knowledge of SQL, Proficient with Windows (desktop/server). Technical background in software, research informatics or engineering. Past experience in software development is advantageous. Ability to read and understand C#, .NET, VB6 and ASP required
What you'll get in return?
We offer you an interesting job within cooperative environment. With inspiring people You will attend in the intensive training program, with access to global experts and a knowledge base.
What you need to do now?
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV.
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