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Technical Support Engineer

Cyclad Sp. z o.o.

00-872 Warszawa, mazowieckie

Cyclad Sp. z o.o.

Technical Support Engineer

Od: Cyclad Sp. z o.o.
Miejsce pracy: 00-872 Warszawa

Rodzaj pracy: Pełny etat

Rodzaj umowy: Na czas nieokreślony

Ilość wakatów: 1

Minimalne doświadczenie: 2 lata

Wykształcenie: Wyższe licencjackie

Branża: Praca IT - Hardware / Information Systems

Cyclad Sp. z o.o.

Cyclad is an international consulting company operating in the IT/ICT sectors, providing outsourcing solutions for HR and IT services.

For our client - the international company, specialized in the field of data security and information management we are currently seeking individuals for the position of Technical Support Engineer.

Job specification:

  • Working as a member of the EMEA Support team and providing first/second level technical support to customers and partners, and ultimately driving complete resolution to each service request.
  • Diagnosing and solving software, hardware and networking issues
  • Creating technical action plans for analyzing and resolving customer issues
  • Providing technical assistance to internal and external customers and partners
  • Utilizing case management tools and providing case monitoring, status updates, documentation and notifications to customers
  • Documenting all customer interactions and resolutions in the existing case management and knowledge based systems
  • Using available support tools to diagnose and resolve product and technical issues
  • Working with Systems Engineers and Engineering groups to resolve customer issues

Requirements:

  • Layer 2-4 focus on Ethernet, Fast Ethernet, IP Protocols, and applications
  • Application and routing protocol knowledge; TCPIP, routing, NAT, DNS, DHCP, HTTP, MMS, RTSP, FTP, IM, Firewalls, QoS
  • Working knowledge of the inter-operation of remote access technologies: RADIUS, LDAP, NTLM, firewalls, etc.
  • Working knowledge of Internet Services: Web Services, Media Servers, Proxy services, browser and media player operations
  • Demonstrate strong technical troubleshooting methodologies
  • Strong written and verbal communication skills
  • Ability and willingness to learn technologies quickly and proficiently
  • Good analytical problem solving skills
  • Strong organizational and customer service skills
  • 2+ years experience working with customers in a fast-paced, hi tech, support related position or similar engineering role
  • Bachelor's degree in Computer Science or equivalent experience in a related field a plus
  • CCNA and/or CCNP a plus

We offer:

  • Challenging work in the rapidly growing, global company
  • Great potential for development
  • Excellent working atmosphere

Please enclose the following statement in your application:

„I hereby authorize Cyclad Sp. z o.o., headquartered in Warsaw, to process my personal data for the purposes of this and the future recruitment processes and I agree to be contacted through telecommunications terminal equipment in order to receive job offers corresponding to my qualifications.”

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Cyclad Sp. z o.o.

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