Rodzaj pracy: Pełny etat
Rodzaj umowy: Na czas nieokreślony
Ilość wakatów: 1
Minimalne doświadczenie: 2 lata
Wykształcenie: Wyższe licencjackie
Branża: Praca IT - Hardware / Information Systems
Cyclad is an international consulting company operating in the IT/ICT sectors, providing outsourcing solutions for HR and IT services.
For our client - the international company, specialized in the field of data security and information management we are currently seeking individuals for the position of Technical Support Engineer.
Job specification:
- Working as a member of the EMEA Support team and providing first/second level technical support to customers and partners, and ultimately driving complete resolution to each service request.
- Diagnosing and solving software, hardware and networking issues
- Creating technical action plans for analyzing and resolving customer issues
- Providing technical assistance to internal and external customers and partners
- Utilizing case management tools and providing case monitoring, status updates, documentation and notifications to customers
- Documenting all customer interactions and resolutions in the existing case management and knowledge based systems
- Using available support tools to diagnose and resolve product and technical issues
- Working with Systems Engineers and Engineering groups to resolve customer issues
Requirements:
- Layer 2-4 focus on Ethernet, Fast Ethernet, IP Protocols, and applications
- Application and routing protocol knowledge; TCPIP, routing, NAT, DNS, DHCP, HTTP, MMS, RTSP, FTP, IM, Firewalls, QoS
- Working knowledge of the inter-operation of remote access technologies: RADIUS, LDAP, NTLM, firewalls, etc.
- Working knowledge of Internet Services: Web Services, Media Servers, Proxy services, browser and media player operations
- Demonstrate strong technical troubleshooting methodologies
- Strong written and verbal communication skills
- Ability and willingness to learn technologies quickly and proficiently
- Good analytical problem solving skills
- Strong organizational and customer service skills
- 2+ years experience working with customers in a fast-paced, hi tech, support related position or similar engineering role
- Bachelor's degree in Computer Science or equivalent experience in a related field a plus
- CCNA and/or CCNP a plus
We offer:
- Challenging work in the rapidly growing, global company
- Great potential for development
- Excellent working atmosphere
Please enclose the following statement in your application:
„I hereby authorize Cyclad Sp. z o.o., headquartered in Warsaw, to process my personal data for the purposes of this and the future recruitment processes and I agree to be contacted through telecommunications terminal equipment in order to receive job offers corresponding to my qualifications.”