Opis stanowiska pracy
Due to expansion, Synology GmbH, located in Düsseldorf (Germany), has a vacancy for a
Technical Support Engineer (m/w) - Düsseldorf
The Technical Support Engineer will work alongside our current technical team, supporting them by answering the helpdesk phone and email queries that come through daily. Working to an ideal response time of no more than 24 hours, you will be responsible for investigating end user issues and resolving them as quickly as possible.
Key Responsibilities:
- To answer the technical support phone line
- Send and receive technical support emails
- Testing of storage, networking, mobile and multimedia technology products
- To always liaise with customers in a professional, patient and courteous manner wether this be face-to-face, via email or phone
- To set up equipment at launch events and exhibitions
- To work on launch event and exhibition demo booths – liaising face to face with channel partners and end users
- Test faulty units remotely and in the office
- Predominantly work on 1st and 2nd line support
- Support the marketing team by dealing with technical queries from the media, testing sample units and arranging equipment for events
Wymagania
Essential skills and experience:
- A keen interest in IT
- Strong communication skills in English and Polish, German would be a plus
- A relevant IT qualification or comparable working experience
- Good, clear and confident telephone manner
- Customer service experience
- Knowledge in networking, storage, NAS, virtualization
- Knowledge in Linux command line usage (bash, ash, zsh or similar)
Personal Requirements:
- Willing to relocate to Germany in order to work in Synology Dusseldorf office
- Team player
- Communicative and good interpersonal skills
- Creative, innovative, flexible and friendly
- Ability to solve problems
- Willingness to travel
What we offer?
Synology GmbH facilitates flat hierarchies and a high degree of flexibility due to short communication and decision-making. You will work independently on responsible tasks from day one. Be a part of one of the leading vendors in NAS market with outstanding possibilities for advancement and career opportunities within an international environment, a pleasant corporate culture and a reasonable remuneration.
*** Please send us your CV and additional materials in English***
*** The office is located in Düsseldorf (Germany)***
Prezentacja firmy
Founded in 2000, Synology is a young and energetic company dedica...
Founded in 2000, Synology is a young and energetic company dedicated to developing high-performance, reliable, versatile, and environmentally-friendly Network Attached Storage (NAS) products. Our goal is to deliver user-friendly solutions and solid customer service to satisfy the needs of businesses, home offices, individual users and families.
Rozwiń
Dodatkowe informacje
- Ostatnia aktualizacja:
- 25/02/2016
- Wymiar etatu:
- Pełny etat
- Rodzaj umowy:
- Na czas nieokreślony
- Liczba wakatów:
- 1
- Min. doświadczenie:
- 1 rok
- Min. wykształcenie:
- Wyższe licencjackie
- Branża / kategoria:
- Praca IT - Hardware / Information Systems, Praca Inżynieria, Praca IT - Bazy danych, Praca Instalacje / Utrzymanie / Serwis
