Technological partner of reference of the largest international companies, ALTEN has become in 20 years the leading European provider of engineering and technology consultancy. Over 23 000 employees (including 88% engineers) – present in 20 countries – Revenues of €1,7 bln. ALTEN Polska is an ALTEN Group company, global leading Engineering and Technology Consultancy (ETC) and is involved in R&D projects in major corporations. We provide high value added engineering services, being at the core of our client's innovation process in various industry sectors.
Rodzaj pracy: Pełny etat
Rodzaj umowy: Na czas nieokreślony
Ilość wakatów: 1
Minimalne doświadczenie: 1 rok
Wykształcenie: Wyższe licencjackie
Branża: Praca IT - Programowanie / Analizy
Description
Currently, we are looking for a Production Support Specialist who will carry out a project for our Client – one of the largest banking and financial services organizations in the world, providing a comprehensive range of financial services to around 60 million customers.
Main tasks
- Provide full scope of Level 2 and 3 Production Support service including resolution of live incidents as well as post-resolution problem management activities (Incident Management, Service Improvement Plans), Critically reviewing change and release activity for service impact
- Investigate system faults, diagnose problems, distinguish environment problems from the code ones, propose and provide solutions; Provide technical expertise in
finding root cause of major system problems - Detect, analyze and resolve problems associated with servers, networks and applications
- Implementation of local developed solutions (i.e. Shell Scripting, DB procedures, etc…)
- Supporting new entity releases by preforming spot checks /health checks for existing live entities
- Escalating and involving Service Management for any major /critical /long running issues
- Contributing to service transition and acceptance of new entities
- Perform daily checks and monitoring as per requirements
- Highlight problems/blockages and take initiative to suggest ideas to change and improve processes
- Assist site management in providing solutions for new initiatives/business & revenue improvements
- Analysing our existing solution delivery process to identify opportunities for improvement using automation and new technologies
- Adhering to all service level agreements and metric requirements at all times
- Strong emphasis on the maintenance of an effective and rigid control environment ensuring quality is never compromised
- Expected to develop a strong working relationship with the business users and management in all supported sites, project, implementation, analyst and deployment teams
Requirements
- Experience of supporting customer facing web IT applications (preferably Java based)
- Elementary knowledge of any programing language
- Knowledge of Linux, SQL, Bash shell, MQ and Web application servers architecture
- Strong command of English and confident communication
- Good decision making and analytical skills
- Strong team player with good interpersonal skills
- Must be flexible and open minded – due to the nature of support work, each day is different and workers must be willing to adapt and change to the changing situations
- Availability to work in different shifts, or be “on call” duty, to support a ‘follow the sun’ model if required
We offer
- Stable and long-term cooperation
- Individual approach to each employee
- Certification and training opportunities
- Possibility to choose type of contract (B2B also)
- Benefit package (MultiSport card, Medicover, MyBenefit)
- Unlimited growth and development opportunity
- Opportunity to work with a leading provider of engineering and technology consultancy in Europe (Alten Group)
- Referral program
- Social events
- Relocation support & relocation package
Do not hesitate and join our team!
