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Team Leader with French- Online platforms support

Hays Poland

Kraków, małopolskie

Hays Poland

Team Leader with French- Online platforms support

Kraków
Team Leader with French- Online platforms support
Kraków
NR REF.: 1100245

For our Client, financial SSC based in Cracow, we are currently looking for French speaker with Customer Support/ IT Support background.

While working at this position, you will be responsible for managing the team of Customer Service Specialists/ IT 1 stLine Support Specialists. The department is responsible for taking care of Clients that have technical troubles with online tools and payments platforms. Your job would be to take care of the team and team members performance, including KPI’s verification and handling Client’s escalations. You will be also responsible for managing queues effectively to ensure completion of the volumes within required cut off times.

We are looking for Candidate with fluent French and English language. Experience in banking/ finance customer support or IT support is a must. An ideal Candidate is experienced in managing the team or the project and is able to work under pressure of time.

The company offers attractive salary and challenging job in well-known financial institution.

Sounds like you? Do not hesitate and apply!
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Hays Poland

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