Team Leader of Accounting team with German and English language
Location: Szczecin
With a startup spirit and 80,000+ curious and courageous minds, we have the expertise to go deep with the world’s biggest brands—and we have fun doing it. Now, we’re calling all you rule-breakers and risk-takers who see the world differently, and are bold enough to reinvent it. Come, transform with us.
We are the largest international service provider for global customers.
All around the world, our 70,000 employees work in partnership with over 100 companies listed by Fortune 500. In Europe, Genpact operates in Romania, Poland, the Czech Republic, the Netherlands and the United Kingdom. We offer finance & accounting services, procurement and contract management, IT support and business consulting.
Responsibilities:
- Monitoring and ensuring performance of team members;
- Recognize and reward individual and team level achievements;
- Customer relationship management in a remote type of operation;
- Ensure Key Performance Indicators are met with the pre-defined objectives;
- Minimize Customer issues and concerns proactively;
- Build strong communication and close working relationship with the key stakeholders
- at Customer site;
- Identify and drive process improvement opportunities, projects aligned with business initiatives and customer needs;
- Identify training, coaching opportunities and needs for all team members;
- Ensure the full understanding of the existing company policies among employees;
- Manage effectively multiple and conflicting priorities;
- Attend meetings and present performance indicators on internal operational reviews;
- Improve process capability;
- Attend meetings, give presentations and participate in projects in order to ensure smooth introduction of changes and satisfactory resolution of problems;
- Supervision of team performance – coach, support and appraise;
- Act as point of contact for all process/people related escalations;
Requirements:
- Good level of German and English knowledge;
- University Graduation (Economics, Finance and Accounting, etc.);
- Minimum 3 years of experience in finance / accounting area;
- Previous experience in BPO/Call Center/Shared Services Center environment (advantage);
- Relevant Experience in team management;
- Organized personality with attention to details, able to work simultaneously on different tasks;
- Ability to handle client on one-on-one basis, via e-mails and calls;
- Good interpersonal and people/ team skills;
- Demonstrated problem solving skills;
- Strong oral and written communication skills – ability to interact at all organizational levels;
- Ability to work and act independently.
We offer to our employees:
- Work in stable company (full time contract);
- Social Package (insurance, private medical care Luxmed and Multisport card);
- Yearly bonus based on performance;
- Employee Referral Program;
- Various trainings (language courses, soft skills);
- Opportunities for development and career path planning;
- Work in an international environment,
- Relocation package.
Please apply with the Apply button on the right side of this job offer.
