Team Lead SSC Service Desk

If you are searching for new professional challenges and you want to become a part of a dynamic, fast growing company, apply for the position! We are looking for people who are willing to build company’s position and contribute to its success. Do you want to progress your career with new financial centre? This offer is for you!

For our Client, a new international Financial Centre located in Szczecin, we are currently looking for:

Team Lead SSC Service Desk

Your main tasks are:

Ensure timely and accurate processing of all accounting transactions (GA, FA, AR) for the assigned teams in accordance with performance and quality standards defined in relevant service level agreements.

Your key responsibilities are:

Provide support and resolution of interaction failures on first call in a professional, rapid, tactful and emotionally controlled manner.

Interact with customers via telephone, ticket system etc. and provide service support and issue solving abilities.

Identify, evaluate and prioritize customer issues, complaints and service requests and formulate plans of resolution.

Ensure all support calls and e-mails are answered and resolved within the agreed time scale and logged appropriately.

Maintain regular, effective communication with customers about updates and completing progress/status up-date reports.

Prove contribution to better helpdesk performance by initiate process or similar improvements

Participate in on-going trainings.

Our Client would like to offer you:

Opportunity to enter start up operation team!

Challenging job in a professional and multinational environment.

Opportunity to gain broad international experience – exposure to foreign finance processes.

Development & promotion plan.

Attractive salary.

Training.

What we expect from our perfect candidate:

High School Diploma / Bachelor Degree in finance or accounting of advantage.

Less than 1 years experience in helpdesk activities.

Experience of working in a shared services centre, within complex, large volume environment is an advantage.

Demonstrate service recipient orientation, strong interpersonal and communication skills.

Ability to professionally handle a high volume of calls with exceptional service recipients skills in a high stress environment.

Ability to perform several tasks simultaneously, work independently as well as within a team.

Ability to work in a multicultural environment.

Operate in a dynamic, fast moving and changing environment.

Effectively communicate in business English (oral and written skills) across the finance organization.

Candidate’s personal qualities:

Self-disciplined with ability to work independently and under stress and pressure.

Target and result driven.

Strong ability to bring change.

Energetic and driven with a real hands on approach.

Open minded and charismatic.

International experience and intercultural view.

Ability to adapt to new culture and people.

Strong team-player and multiperspective view required.

Strong service orientation: strong commitment to customer orientation and understanding of customer needs and market trends.