Supply Chain Co-ordinator / Customer Service Specalist (Greek market)

Location: Netherlands

SIRE Life Sciences® is the market leader in life science recruitment. We believe the recruitment market needs to gear up in technology and continues innovation. We like technology, in a life science market driven on science, we couldn’t stay behind; we drive Recruitment Science. Investing a majority of our turnover in technology enables us to use unique Resource Technologies. By using highly advanced algorithms, we enable our team of Resource & Data Strategists© to maintain the most advanced, detailed and complete Life Sciences network in Europe. This big data enables us to work Reverse Recruitment©: we first analyze the market in-depth before we go out to the market. Because we analyze the whole market, we can compare facts and data. This enables us to do Facts & Big Data Recruitment©, making sure we, or better yet, you find the right career!

THE COMPANY

Our client is a professional Biotechnology and Pharmaceutical organization, based in Noord-Brabant Netherlands.

This company discovers, develops and produces new innovative human therapeutics that improve the life expectancy of humanity. Are you interested in working in an international environment with a professional Customer Service team? And are you the enthusiastic Greek speaking Customer oriented person who can't wait to develop his/her skills in this field and give his/her career a boost? Read on!

ROLE DESCRIPTION

For our client we are currently looking for a enthusiastic Customer Service Specialist with multiple language skills: Fluent in Greek and English; extra language preferred. We are looking for an individual who possesses great leadership skills, social skills and analytical skills to support the Greek market.

RESPONSIBILITIES

Objectives
• Contributes to the completion of milestones associated with commercial order management.
• Ensures optimal internal and external customer satisfaction in line with the company's policies and procedures

Position Specific Tasks
Order management
• Process commercial orders according to customer instruction and applicable conditions
• Provides excellent customer and product service; ensures customers are satisfied
Call handling
• Call handling: ensure precise and promptly response to customer queries within the agreed service levels and applicable conditions.
• Develop and maintain good relationships with internal/external customers (affiliate, physician, pharmacist, wholesaler, hospital, distributor etc and other ABR departments)
Other
• Ensure knowledge of GMP/GDP and job related training is up to date, including various applicable controlled documents
• Provide other ad-hoc country specific support during business hours
• Provide ad-hoc limited backup to other functions in the Regional Supply Chain team
• Keep systems of the companies' & LSP’s aligned (eg inventory, master data, etc)

Expectations/scope/complexity
Knowledge
• Knowledge of basic principles, methods, and practices of professional field
• Typically obtained through formal study (commercial or logistics)
• Ability to relate day-to-day work to business priorities
• General understanding of industry practices and standards
Problem Solving
• Applies broad-based research, information gathering and analytical skills to factual information
• Selects appropriate alternatives form defined options
• Collects required documentation; verifies conformance of documents with standards
• Assesses accuracy of detailed information
• Tracks, maintains and produces regular and ad hoc reports
• Identifies roadblocks to task completion and effectively brings them to line managers for resolution
Autonomy
• Works under general direction, seeks assistance as needed
• Completes work in accordance with accepted practices within field
• Establishes approaches for completing assignments
• Works with team to support achievement of (project) milestones

REQUIREMENTS

Qualifications
The knowledge and skills necessary to perform the duties of this position are typically acquired through the following combination of education, experience and knowledge or the equivalent.
Minimum Requirements
• MBO+
• Analytical skills
• Established knowledge and experience of a wide range of administrative tasks
• Ability to multi task and work within diverse, international group of people
• Experience in working with automated systems (computer based business systems) like MS-Office
• Advanced communication skills
• Customer focused
• Fluency in English and Greek, both in oral and written communication is a MUST!
• Ability to set priorities
• High quality standards w.r.t. work

Preferred Requirements
• Degree in Economics, Business Administration or Supply Chain Management
• Computer skills and ERP experience
• Experience with issue handling in a logistic environment

Are you interested and do want to apply for this role, please fill out your application via the apply button below and contact Rosa Markus.