HRO Recruitment is a specialist traditional recruitment business. HRO Recruitment is a brand of HRO Personnel Sp. z o. o. HRO Personnel is a Human Resources service provider operating under number 6696.
We are working as a recruitment provider searching on our Client's behalf for a person in the following role:
Service Quality Manager
Key Accountabilities:
- Participate in a team in Wealth IT with responsibility on service quality management
- Collaborate with service line leads, global product owners, production support, ITID, etc to maintain visibility on service availability, incidents, change quality, risk and control
- Promote the best practice, culture and framework on control and service quality. Ensure practices are adopted effectively throughout whole application cycle, from planning, development to on-going support
- Develop risk mitigation strategies and provide analysis on incident assessment
- Ensuring close coordination with the Service Management Practice Process Leads so that their process execution remains fully aligned to the rest of the organisation
- Collaborating across teams in Wealth IT to ensure consistency, and continuously improve Service Management Process execution
- Provide guidance and help the teams in relation to Service Management Processes to balance speed to market against operability, stability and availability
Requirements:
- University Degree in Computer Science, Information Technology or a related discipline
- Strong knowledge and solid experience in incident and problem management, change management, vendor management
- Excellent communication, presentation and influencing skills to work with business, IT colleagues, and external parties like vendors
- Knowledge in Business Continuity/Disaster Recovery Management
- Knowledge on IT product lifecycle and/or IT infrastructure
- ITIL certification is a plus
- Good knowledge on process reengineering is preferred
- Strong business sense with understanding of the business requirement and environment
- Strong analytic skills to understand and resolve complex problems
- Excellent team player with ability to work under minimal supervision
- Good command of written and spoken English. Mandarin is also preferred
- Able to work at flexible hour to work with colleagues in various time zones
We offer:
- Stable job in professional team
- Opportunity for professional development in an international environment with possibility of international travel
- Challenging environment for increasing your abilities and skills in various areas
- Consistent scope of responsibilities
- Attractive salary based on your professional experience and skills
- Private health care, employees’ benefits
Please add the following clause to the end of your submitted CV: “I hereby consent for HRO Recruitment, a brand of HRO Personnel Sp. z o.o. with their head office in Warsaw at Puławska 182, to use my personal details hereby submitted for their recruitment process (documenting and processing personal information and forwarding said information to their clients within the structure of the client’s recruitment projects) in accordance with the Law on Protection of Personal Data (Dz. U. 2002 r. Nr 101 poz. 926) until I submit a written withdrawal of consent. I confirm that I was informed of the right to modify, access and protect my personal information.”
