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Service Manager

HRK S.A.

Warszawa, mazowieckie

HRK S.A.

For our client, international technical company, producer and distributor with excellent market position we are currently looking for:

Service ManagerMiejsce pracy: Warszawa

Key activities:

  • Responsible for high level of customer satisfaction in the region
  • Functional and disciplinary leadership of the Service Team in the region
  • Dealing with complaints as well as a continuous supervision of the customer satisfaction
  • Selection of personnel, training and continuous qualification of the employees
  • Developing actions on the basis of provided market analysis. Creating the business plan including budget planning
  • Responsible for sales in the Service Sector of the region
  • Responsible and monitoring of the sales results including a continuous analysis and coordination of the sales and return target in order to secure the portfolio
  • Proactive customer care of the existing customers
  • Securing and extending the existing maintenance portfolio, pricing and profitability of the company customers
  • Close cooperation with other companies departments and  Service Supervisors in fallowing fields: organization, maintenance, safety, emergency, procedures, continuous improvement, etc. 

 

Requirements:

  • Recognised qualifications and higher education, preferable in technical field  
  • 5+ years of experience on similar position
  • Experience in team management  is a must
  • English language knowledge
  • Customer relationship management skills and experience
  • Change management knowledge and practical experience
  • Market and customer business understanding
  • Solid knowledge of maintenance methods  and modernization methods, knowledge of elevator industry will be an asset
  • Strong leadership and sales skills
  • Multitasking and ability to solve problems 

Our client offers:

  • Attractive salary and bonus
  • All necessary working tools
Prosimy o aplikowanie poprzez przycisk znajdujący się po prawej stronie ogłoszenia.

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