Service Level Manager
Warszawa Service Level Manager
Warszawa
NR REF.: 1122074
Hays IT Contracting is an up-to-date B2B form of employment for IT specialists with innovate and developmental projects for TOP Clients close at hand.
For our Client we are currently looking for qualified Candidates for the position of:
Service Level Manager
Location: Warsaw, Mokotow
B2B contract
Salary: 600-690 pln net+vat/md
Responsibilities:
Requirements:
Our offer:
Warszawa
NR REF.: 1122074
Hays IT Contracting is an up-to-date B2B form of employment for IT specialists with innovate and developmental projects for TOP Clients close at hand.
For our Client we are currently looking for qualified Candidates for the position of:
Service Level Manager
Location: Warsaw, Mokotow
B2B contract
Salary: 600-690 pln net+vat/md
Responsibilities:
- Creating and implementation operational and quality KPIs
- Monitoring, calculating KPIs and SLA, explaining incompatibilities
- Risk management, escalation and take care of the quality of ongoing cooperation with suppliers in the IT area
- Preparing SLA reports related to the monitored area/service
Requirements:
- Experience in the area of service management
- Experience in KPIs developing
- Experience in SLA agreement management
- Knowledge of ITIL processes
- Good knowledge of SQL
- Strong analytical and reporting skills
- English B2
Our offer:
- Possibilities: variety of projects to participate in development, working closely with big brands
- Real impact on the project – if you are good, you are independent in making decisions
- Fast learning opportunities
- Preferential conditions for benefits: medical and sport package
Prosimy o aplikowanie poprzez przycisk znajdujący się po prawej stronie ogłoszenia.