Service Desk Specialist with German
Cluj-Napoca, Cluj County, Romania Service Desk Specialist with German
Cluj-Napoca, Cluj County, Romania
NR REF.: 1083974
Your new company
Global Business Services centre established in Cluj-Napoca is building the team in Romania
Your new role
What you'll need to succeed
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.
Cluj-Napoca, Cluj County, Romania
NR REF.: 1083974
Your new company
Global Business Services centre established in Cluj-Napoca is building the team in Romania
Your new role
- Serve as first/second level support for PCs, laptops, mobile devices, printers and telephones.
- Take ownership of incident tickets that have originated from the Service Desk.
- Provide resolution and documentation for escalated issues or update/close incident tickets accordingly.
- Fully document all troubleshooting and resolution steps within the service desk ticketing system.
- Provide onsite support to the SSC office in Cluj.
- Provision new user accounts and hardware during the on-boarding process.
- Train new staff on how to use company issued equipment.
- Install, configure and support all hardware and software on workstations in the environment.
- Periodically assist with special projects, including but not limited to regularly scheduled evening maintenance or last minute laptop request.
- Responsible for asset management of all IT equipment at SSC site.
- Assist with moves and installs.
- Coordinate with vendors warranty claims for hardware repair/replace
What you'll need to succeed
- GERMAN language - fluent
- Experience working in an On-Site Desktop Support role and hardware deployment/configuration at an enterprise level.
- Strong communication and customer-service skills, including both phone and onsite support.
- Excellent knowledge of PC hardware and software with an emphasis on Microsoft environments.
- Full working knowledge of all components of IT infrastructure including remote access (VPN), remote support tools, laptops and wireless devices.
- Experience in supporting audio and video conferences.
- Experience in supporting IP-based phone systems advantageous.
- Familiar with Microsoft Active Directory account administration.
- Familiar with Service Desk Ticketing software.
- Strong troubleshooting skills.
- Excellent customer service and time management skills.
- Ability to work independently.
- Excellent knowledge of Microsoft Windows Operating Systems and MS Office Suite (2010 - 2013).
- Ability to create documentation and Knowledge Base articles.
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.
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