Rodzaj pracy: Pełny etat
Rodzaj umowy: Na czas nieokreślony
Ilość wakatów: 1
Minimalne doświadczenie: 2 lata
Wykształcenie: Wyższe licencjackie
Branża: Praca Finanse, Praca IT - Bazy danych, Praca IT - Programowanie / Analizy
Job Description
We are part of the international ALTEN Group, which brings together over 28,000 outstanding IT and Engineering specialists around the world. We currently are looking for an Service Desk Analyst with French who will join our team to deliver the most innovative technology projects.
Main tasks
- Provide technical support to internal users with a focus on delivering excellent customer experience,
- Understand the customer’s issue and ensure that the necessary action is carried out to resolve it,
- Resolve a high percentage of calls at first point of contact through the use of the knowledge base,
- Raise incidents/tickets to escalate problems to second and third level support areas as appropriate,
- Document incidents properly with accordance to quality standards,
- Ensure that the ticket kickback/errors are maintained low,
- Handle optimal number of calls/tickets based on volume,
- Focus on identifying projects/opportunities for process improvement to eliminate calls,
- Provide support to the Team and Team Leaders/Manager.
Requirements
- Fluent French Language – written and spoken,
- Intermediate English language – written and spoken,
- Excellent interpersonal and communication skills,
- Proactive and self-motivated attitude,
- Experience in international and multicultural environment,
- Quick learner with an ability to share knowledge,
- Ability to work against challenging targets and thrive in a team environment with the willingness to adapt to a wide range of situations,
- Great analytics thinking and problem solving skills,
- Basic knowledge of IT infrastructure and good knowledge of MS Office tools,
- Bachelor’s degree in Computer Science /related technical field or equivalent experience would be an asset.
We offer
- Stable and long-term cooperation
- Certification and training opportunities
- Possibility to choose type of contract (B2B also)
- Benefit package (MultiSport card, Medicover, MyBenefit)
- Unlimited growth and development opportunity
- Relocation support & relocation package
Do not hesitate and join our team!