Grafton Recruitment, firma założona w 1982 roku w Irlandii, to wiodąca agencja rekrutacyjna z ponad 30 letnim doświadczeniem. Grafton Recruitment jest jedną z największych niezależnych firm rekrutacyjnych w Europie, wyspecjalizowaną w rekrutacji profesjonalistów średniego i wyższego szczebla we wszystkich sektorach. Gwarancją wysokiej jakości naszych usług jest posiadany certyfikat ISO 9001.
Agencja zatrudnienia (nr licencji 812)
Service Delivery Manager
Miejsce pracy: WroclawDESCRIPTION
Our Client is one of global leaders in IT services area that is noted for its positive market reputation supported by the leading place in the best employers’ rankings.
The company gives an access to the most advanced technology and is well known from its innovative business approach, high standards of work and certified development programs.
For this Client we are looking for candidates interested in the position of a SERVICE DELIVERY MANAGER.
Place of work: Wroclaw
The range of activities and tasks to be undertaken by a SDM includes:
REQUIREMENTS
BENEFITS
Reference number: 5-10-42871/IP
Our Client is one of global leaders in IT services area that is noted for its positive market reputation supported by the leading place in the best employers’ rankings.
The company gives an access to the most advanced technology and is well known from its innovative business approach, high standards of work and certified development programs.
For this Client we are looking for candidates interested in the position of a SERVICE DELIVERY MANAGER.
Place of work: Wroclaw
The range of activities and tasks to be undertaken by a SDM includes:
- Maintaining the effective Service Delivery with accurate Service Level Management.
- Coordinating and managing relationships with vendors and support staff that provides hardware, software or/and network problem resolutions
- Coordinating all IT delivery activities to deliver the service in accordance with contractual scope, and target levels
- Handling Client escalations, resolving them with satisfactory results
- Finding the root cause of escalations, providing well-prepared RCA with in define timelines
- Performing regular team meetings and one-to-one sessions
- Attending regular SLA reviews with Clients
- Developing and maintaining a Continuous Service Improvement plan in conjunction with IT Delivery
- Securing the cost budget/forecast and reviewing cost performance identifying cost saving opportunities
- Ensuring sufficient and appropriate capacity to run the service from an IT Delivery perspective
REQUIREMENTS
- University degree, preferably in IT, Telecommunication or Economics discipline
- Few years of experience in Process Management and Client’s portfolio Management
- Fluent English is a must; other European language would be an asset
- Advanced knowledge of ITIL and IT process delivering
- Knowledge of contract preparation and SLA’s
- Proven leadership skills, ability to build trust-relationships and to work with business side, internal teams and external clients including teams/clients overseas
- Excellent communication and negotiating skills
- Organizational and analytical skills, accuracy and ability to work to tight deadlines
BENEFITS
- Competitive salary package according to candidate’s knowledge and competences
- Extra financial bonuses – twice a year + awards for individual goals
- Wide package of certified trainings and development programs
- Private medical care and life insurance
- Multisport card
- Free language lessons
- The clear career path and possibility of promotion
- Possibility of international transfer to one of the foreign branch
- Taking part in multiple employees events
- Access to new technology and gadgets
- Full time job, stability of employment
Reference number: 5-10-42871/IP
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