Senior Finance & Administration Delivery Manager

Nr.ref.
GPSD-0453481

Position Summary and Responsibilities

Senior Finance & Administration Delivery Manager manages an F&A department and leads large multi-functional teams in resolution of cross-functional F&A questions/issues. They are responsible for the client relationship with the line management team. They work with all levels of line and F&A management in support of business objectives and F&A strategies. They lead the development, delivery and implementation of innovative F&A programs, policies and practices. In addition they have a broad knowledge of F&A functional areas, or expert knowledge of one or more functional areas. They recognize emerging problems/issues and counsel management on issues requiring in-depth understanding of highly technical or on broad F&A management issues. They exhibit strategic vision of functional/unit mission and apply this in developing programs or leading engagements.
They are either responsible for multi-client, cross functional teams of 200-400 practitioners, or for relationship and all delivery aspects for one client, often served by practicioners located in more than 1 delivery centre.

Discharges basic management responsibilities and assumes additional responsibilities as assigned

Skills

Environment
• Possesses extensive experience and knowledge in leading an F&A department across various F&A disciplines, ideally with experience in high volume processing functions, within an international environment
• Serves as an interface with internal and external audit/Regulatory entities
• Understands and applies expert knowledge of F&A programs, policies, and practices to resolve critical employee relations issues or develop new/complex programs
• Understands organizational resources, priorities, needs and policies, and the impact that F&A programs has on them
• Experienced in leading large teams
• Experienced in dealing with Executives (client and internally)
• Has in-depth knowledge and experience in executing business processes, management and measurement systems
• Has deep experience in driving teams to work in a service oriented, customer focused environment
• Possesses broad proficiency control requirements
• Promotes high potential programmes

Communication/Negotiation
• Possesses excellent written and verbal communication skills to interact regularly with F&A and managing executives (client and internally)
• Mentors others in the F&A Delivery organization
• Provides guidance to line management and team members in new or complex employee situations, implementation and development of F&A programs
• Leads negotiations effectively with department and other team members, i.e., line and F&A management, employees, other staff functions (tax, finance, legal, etc.) and other F&A professionals, to define goals and strategies for attaining them
• Provides clear and concise executive level reports to client management
• Advises managers on the implementation of local legislation
• Provides clear and concise communication within the team

Problem Solving
• Anticipates emerging problems/issues related to F&A programs, policies and practices
• Develops and leads execution of F&A plans for solutions to be implemented
• Understands contract deliverables and is able to identify out of scope work.
• Understands future employee, industry and F&A trends and applies this understanding to develop solutions to create a high-performance culture
• Analyzes complex/unprecedented F&A issues
• Analyzes customer needs, develops innovative solutions and assesses business and technical impact of solutions
• Exercises high degree of analytical ability in the design, development and implementation of F&A processes/transactions and reports
• Makes decisions which have major impact on business operations, revenue, profit, and client satisfaction
• Interprets and evaluates business results and alerts executives of impacts (client and internally)



Contribution/Leadership
• Leads highly visible special projects
• Participates in exploratory activities into new F&A programs, practices and solutions
• Leads program or delivery design activities related to F&A programs
• Prepares and delivers presentations to client and internally which highlight alternatives, recommendations, implications and risks
• Has the ability to look across various lines of business to identify and implement best practices.
• Exhibits strategic vision of functional/unit mission and applies vision in developing programs or leading engagements
• Influences people and organizations, including IBM executive management on issues related to F&A programs/practice design
• Provides coaching and guidance to department and team members in designing solutions to F&A problems/issues
• Provides leadership, resources and tools to deliver contracted services to client
• Develops and maintains appropriate business control posture for area of responsibility
• Sets and controls headcount targets
• Executes F&A Strategy across the organisation
• Delivers executive level presentations to client and internally which highlight alternatives, recommendations, implications and risks
• Continually improves people management skills and encourages senior team members to do the same
• Acts a role model for the IBM Values and Leadership Competencies

Impact on Business/Scope
• Accountable for overall business results with client as contracted and for follow-on business
• Responsible for the successful implementation of an F&A program/solution, working closely with line management and F&A leadership to integrate this among the whole department/service center
• Works with all levels of the line unit to ensure business goals are achieved through innovative F&A solutions and approaches
• Accountable for achievement of high client satisfaction
• Responsible for the success of client contract and BTO business as member of the management team