Senior Analyst in Asset Servicing
Kraków Senior Analyst in Asset Servicing
Kraków
NR REF.: 1131710
Job Description
The Service Director (SD) is responsible for closely managing the day-to-day operations of a select group of clients. This client base typically includes firms that are large fund managers, insurance companies, banks, pension funds and other like businesses. In this capacity, the incumbent will closely monitor daily operational and system workflows to ensure proper service levels are maintained or exceeded. They are expected to have a deep understanding of all products and services provided to a client. They participate in critical decisions about servicing, highlight opportunities for improvement and recommend enhancements to the operating model.
The Service Delivery Support Agent will work closely with the SD and is provides support around more operational tasks as outlined below.
Responsibilities:
• Billing and Debtor management
• Know Your Client / Business Acceptance and Anti-Money Laundry support
• (Annual) Service Level Agreement renewal
• General Administration
• Creation of the Segment Exec Dashboards (Regional, GFI) and Forum Exec Summaries
• Quality control and oversight of updates ensuring consistency, quality, timeliness and accuracy of input of RAG rating and Significant issues
• Root Cause Analysis to provide greater insight for the CSD forums
• Management of receivable and unbilled updates, providing reporting to client management as required
• Process Change Management requests
• Raise internal Product Initiative Documents (DO1)
• Project tracking
Qualifications:
What we can offer you:
Kraków
NR REF.: 1131710
Job Description
The Service Director (SD) is responsible for closely managing the day-to-day operations of a select group of clients. This client base typically includes firms that are large fund managers, insurance companies, banks, pension funds and other like businesses. In this capacity, the incumbent will closely monitor daily operational and system workflows to ensure proper service levels are maintained or exceeded. They are expected to have a deep understanding of all products and services provided to a client. They participate in critical decisions about servicing, highlight opportunities for improvement and recommend enhancements to the operating model.
The Service Delivery Support Agent will work closely with the SD and is provides support around more operational tasks as outlined below.
Responsibilities:
• Billing and Debtor management
• Know Your Client / Business Acceptance and Anti-Money Laundry support
• (Annual) Service Level Agreement renewal
• General Administration
• Creation of the Segment Exec Dashboards (Regional, GFI) and Forum Exec Summaries
• Quality control and oversight of updates ensuring consistency, quality, timeliness and accuracy of input of RAG rating and Significant issues
• Root Cause Analysis to provide greater insight for the CSD forums
• Management of receivable and unbilled updates, providing reporting to client management as required
• Process Change Management requests
• Raise internal Product Initiative Documents (DO1)
• Project tracking
Qualifications:
- Personal Organisation
- Work Quality/Attention to Detail
- Problem Solving
- Job Proficiency
- Initiative/Sense of Urgency
Technical Skills, Knowledge, Systems Knowledge (and associated skill level): - Fluent in English
- Thorough knowledge of Global Custody markets and products
- Academic/Professional Qualifications (or equivalent qualifiers)
- Minimum of Bachelor level education or equivalent.
- Proven custody or fund management experience (3-5 years), preferably performing a client-facing role.
What we can offer you:
- Full time contract of employment
- Competitive salary
- Health & Life Insurance
- Multisport card / Cinema Tickets / Nursery subsidiary
- Pension scheme
- Excellent opportunities for training, growth and professional development\
- A multitude of opportunities to get involved in additional charity projects
- A collaborative culture and great teams
Prosimy o aplikowanie poprzez przycisk znajdujący się po prawej stronie ogłoszenia.
