Reservation and Revenue Manager

Person at this position will be responsible for overall management of hotel's revenue and reservations department.

Your main task and duties will be:

Ensuring that all rates are loaded in all systems
Ensure parallel pricing and inventories
Ensures implementation of correct rate positioning in each segment and for each season
Customer Relation
Market intelligence
Manage the daily activities of the reservations staff.
Schedule and assign work.
Ensure all staff is properly trained on systems and service standards and has the tools and equipment needed to effectively carry out their job functions.
Assist in managing hotel revenue generation and maximization through full utilization of company systems, business processes and specifications.
Assist in the monitoring of competitors, dynamics of local market, demand generators, and contribute to the hotel pricing and market mix strategy.
Complete records and reports in regard to room availability and guest room commitments; forecast weekly occupancy and rate.
Respond appropriately to guest complaints.
Monitor group reservation activity daily and communicate status with sales department.
Follow up on tentative sales bookings with respective sales staff to update status.
Communicate fluctuations in room occupancy to operations so that appropriate staffing adjustments and efficiencies are maintained.

Fluent English
Ability to manage rooms and rate inventory
Experience in group pricing
Advanced knowledge of excell spreadsheets
Experience in reservation department is a must