QA Consumer Connection
Location: NetherlandsSIRE Life Sciences® is the market leader in life science recruitment. We believe the recruitment market needs to gear up in technology and continues innovation. We like technology, in a life science market driven on science, we couldn’t stay behind; we drive Recruitment Science. Investing a majority of our turnover in technology enables us to use unique Resource Technologies. By using highly advanced algorithms, we enable our team of Resource & Data Strategists© to maintain the most advanced, detailed and complete Life Sciences network in Europe. This big data enables us to work Reverse Recruitment©: we first analyze the market in-depth before we go out to the market. Because we analyze the whole market, we can compare facts and data. This enables us to do Facts & Big Data Recruitment©, making sure we, or better yet, you find the right career!
THE COMPANY
Our client is a professional Food organization, based in Netherlands.
And one of the most successful companies in the dairy industry globally.
ROLE DESCRIPTION
Global role with sometimes travelling, around 10-20%. Project for at least 8-9 months. In the role you drive improvement projects with manufacturing sites, risk assessment capabilities to prevent consumer/customer dissatisfaction. For this role you have to be pro-active and organized.
The goal is to develop consumer excellence/satisfaction performence.
You have to be innovative, open, pro active and more important build community and effective networks, have reporting and analytical skills.
RESPONSIBILITIES
- Reporting and analysis of complaints for global quality and business purposes. Develop a new global complaints report.
- Animate global consumer connection community with all the company standards
- Drive continuous improvement of tools, processes and standards for consumer connection processes (consumer service, consumer preference, sampling, laboratory testing, others)
- Drive Continuous Improvement of products with business, factories and R&D and define process to assure quality requirements for global launches and projects.
- Work closely with the Crisis Manager, Global Food Safety assuring quality crisis readiness of business teams (traceability, complaint management, issue handling).
REQUIREMENTS
- Master degree in Food, Innovation, Consumer
- Min. 8 years of Quality experience, 3 years of leading a team
- Experience in cross functional working
- Area's of expertise: Consumer service, complaints handling, Crisis Management, IT Applications, Product Launches, Food Manufacturing
Are you interested and do want to apply for this role, please fill out your application via the apply button below and contact Thomas Aelen.
