Parts Orders & Logistics Specialist
GdanskParts Orders & Logistics Specialist
Gdansk
NR REF.: 1150834
The position will support the FLUs or customers with order management activities or any queries during the order to delivery process, including returns and claims as well as any task required to meet defined logistics service standards
Scope of responsibilities:
● Support the organisation & customers with manual order changes and/or any queries related to order creation, delivery status or invoicing
● Motivate customers to use the Webshop, but create manual parts orders and confirmations if required
● Support and process FLUs & customers with parts claims and possible returns (approvals)
o Propose actions to reduce these
● Support customers/carriers with request for freight price checks & quotes and documents like LOA, POA, BMSB
● Motivate FLUs and customers to use the case management system correctly for any query
● Regular check the systems for blocked orders and issues with confirmations, shipments, invoices etc.; SAP housekeeping
● Be the first point of contact for customers, entrusted to you
● Support RTM changes and needed system changes for assigned countries/customers
● Support procurement team with any inbound transport related queries
● Work as a team with other Parts Orders & Logistics coordinators and act as back up in case of absence; Joined responsibility to actively open and timely close cases in the team queues
Key accountabilities
● High customer satisfaction – via feedback and NPS score soonest available
● Case mean-time-to-close – daily dashboard (to be developed)
● Promote correct Jira(case management tool) usage
● Accurate customer/country setup in supporting systems and documentation for those entrusted to you
Job requirements
● Suitable educational background on technical and commercial subjects
● Experience in service logistics or sales & marketing in the industry and understanding of load handling business
● Proficiency in Google Suite, Microsoft Office required; SAP preferred; Case management systems experience a merit
● Ability to work in an international business environment and team
● Results and achievement driven and eager to create long term relationships
● High integrity and excellent interpersonal communication skills
● Fluent in English
Working together with
● Customers/Importers/Dealers/FLUs
● Other BL Services teams
● Sales & Marketing area heads, dealer management
● EDC & Carriers
Gdansk
NR REF.: 1150834
The position will support the FLUs or customers with order management activities or any queries during the order to delivery process, including returns and claims as well as any task required to meet defined logistics service standards
Scope of responsibilities:
● Support the organisation & customers with manual order changes and/or any queries related to order creation, delivery status or invoicing
● Motivate customers to use the Webshop, but create manual parts orders and confirmations if required
● Support and process FLUs & customers with parts claims and possible returns (approvals)
o Propose actions to reduce these
● Support customers/carriers with request for freight price checks & quotes and documents like LOA, POA, BMSB
● Motivate FLUs and customers to use the case management system correctly for any query
● Regular check the systems for blocked orders and issues with confirmations, shipments, invoices etc.; SAP housekeeping
● Be the first point of contact for customers, entrusted to you
● Support RTM changes and needed system changes for assigned countries/customers
● Support procurement team with any inbound transport related queries
● Work as a team with other Parts Orders & Logistics coordinators and act as back up in case of absence; Joined responsibility to actively open and timely close cases in the team queues
Key accountabilities
● High customer satisfaction – via feedback and NPS score soonest available
● Case mean-time-to-close – daily dashboard (to be developed)
● Promote correct Jira(case management tool) usage
● Accurate customer/country setup in supporting systems and documentation for those entrusted to you
Job requirements
● Suitable educational background on technical and commercial subjects
● Experience in service logistics or sales & marketing in the industry and understanding of load handling business
● Proficiency in Google Suite, Microsoft Office required; SAP preferred; Case management systems experience a merit
● Ability to work in an international business environment and team
● Results and achievement driven and eager to create long term relationships
● High integrity and excellent interpersonal communication skills
● Fluent in English
Working together with
● Customers/Importers/Dealers/FLUs
● Other BL Services teams
● Sales & Marketing area heads, dealer management
● EDC & Carriers
Prosimy o aplikowanie poprzez przycisk znajdujący się po prawej stronie ogłoszenia.
