Join a business that embraces innovation, gives you the scope to seize every opportunity and will help get you where you want to go. Life at Ensono begins on this position when you can gain experience and get to know qualified and interesting people who can work with you and have fun to! We have brand new office in Garnizon, Gdańsk Wrzeszcz. Majority of our stuff joined the company last year. We are building great place to work for ourselves working on projects with colleagues from US, UK & India.

Oracle DBA Administrator

Location: Gdańsk

Job Summary

Reporting to the Senior Manager, Database Support you’ll be part of the Oracle Support team within the Client Service Operations Department. As part of this team you will deliver a responsive and exceptional support service, resolving complex technical client incidents and problems escalated from internal departments. Using your proven communication, analytical, and problem-solving skills you will help identify, communicate, and resolve issues to optimise our clients’ infrastructure.

The Client Service Operations Department brings together a diverse group of people to make a compelling team dynamic. Working with highly skilled people who are cross-skilled in multiple technologies you’ll achieve common goals in a positive learning environment where knowledge sharing will help propel you to the next level of your career.

Your day-to-day role will expose you to a diverse mix of client solutions including some of the very latest technologies and tools. In addition to our online training portal - ‘Ensono University’, you’ll be supported by both internal and external training. Longer term objectives will concentrate on helping you develop the skills and experience necessary for you to progress on your chosen career path.

 

Key Responsibilities

Supporting the Client Infrastructure Databases

To ensure the integrity of all managed databases and that data is available at all times through proactive

management and monitoring of the databases.

You will be responsible for:

• Planning and maintenance of all client database systems.
• Providing support to client’s databases and maintaining high availability through proactive measures
• Resolving complex technical issues escalated by other internal departments
• Administration and troubleshooting of database/server issues.
• Ensuring clients & partners are updated on current status of issues
• Implementing operational procedures, utilising tools and database best practice
• Helping achieve required levels of operational scalability & performance
• Participating in the on-call rota
  Measured by:
• Successful resolution of escalated issues within agreed SLA’s
• Proactive analysis of issues
• Managing successful client solution projects

Documentation & Knowledge Base

To ensure client specific and database knowledge is captured and retained within Ensono.

You will be responsible for:

• Ensuring that knowledge is retained through documentation of procedures and knowledge-base articles
• Documentation of troubleshooting carried out (including root cause analysis etc.)

Backup and Recovery

To protect databases against data loss and reconstruct the data, should loss occur.

You will be responsible for:

• Configuring backups for clients
• Reviewing and updating backup procedures for databases
• Ensuring that all new backup scenarios are documented and ready for the knowledge base
• Auditing of backup-related documents
• Resolving issues requiring data recovery

Evaluating and Testing Database Patches & Upgrades for Solutions

To protect the databases from security vulnerabilities and bug fixes. Working proactively to reduce the

impact to database confidentiality, integrity and availability.

You will be responsible for:

• Implementing and testing plans of actions
• Applying patches when required
  Measured by:
• Successful evaluation of patches and identifying vulnerabilities relevant to a client solution
• Managing successful client solution service requests and projects

Knowledge

• A good understanding of Oracle and MySQL RDBMS: Administration, Backup & Recovery, Disaster Recovery, Performance Tuning, Database High Availability and Failover Technologies (like RAC, Unix Active/Passive clustering)
• Knowledge of Oracle Database 11g, 12c and MySQL 5.1-5.6
• Experience of Oracle Application Server / Fusion Middleware suite also useful
• Knowledge/experience of ITIL standards desirable
• Knowledge of backup strategies and systems (preferably NetBackup)

Skills

• Excellent written and verbal communication skills
• Good problem solving and decision-making skills
• Strong teamworking and interpersonal skills

Experience

• Minimum of 4 years of related industry experience in the areas of technical support and administration of Oracle and MySQL databases on Unix platforms.
• Oracle on Windows experience also useful.