Our client is a global leader in IT/Telecom sector and provider of IT network products and solutions.
Operations Manager
Miejsce pracy: 00-803 WarszawaJob description:
Accountability for the overall relationship with external clients
Being a single point of contact for clients regarding questions/escalations/information
Incident Management: coordination of the incident resolution
Participation in onsite meetings with the client (abroad travels required, around 4-6 times per year)
Carrying out reporting, SLA calculations and trending analysis: preparing weekly/monthly/quarterly reports
Hosting numerous meetings with internal and external audience (via Webex, Tele Presence, phone)
Requirements:
Hands-on experience in support environment (+4 years)
Fluent English
Certificates: ITIL v3 Foundation/proven experience in working with ITIL therminology
Independence in the coordination and execution of tasks, creativity in suggesting improvements, process-oriented attitude
Technical understanding to work with support teams to create a recommended solution and to understand the business impact
Solid understanding of business processes and requirements in a support environment and in the customer’s organisation
We offer:
Full-time employment based on B2B contract (self-employment)
Challenges and continuous opportunity of professional development
Attractive salary
Opportunity to broaden technical skills within a multinational company
Lokalizacja
Cracow
Devonshire WARSZAWA
Al. Jerozolimskie 56C
00-803 Warszawa
+48 22 820 93 60
biuro@devonshire.pl
Devonshire WROCŁAW
Ofiar Oświęcimskich 19
50-09 Wrocław
+48 797 021 610
wroclaw@devonshire.pl
Devonshire POZNAŃ
ul. Bukowska 12
60-810 Poznań
+48 61 865 38 88
poznan@devonshire.pl
Devonshire KATOWICE
ul. Konduktorska 33
40-155 Katowice
+48 667 807 408
biuro@devonshire.pl
www.devonshire.pl