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Operations Manager

Devonshire

00-803 Warszawa, mazowieckie

Devonshire

Our client is a global leader in IT/Telecom sector and provider of IT network products and solutions.

Operations Manager

Miejsce pracy: 00-803 Warszawa

Job description:

Accountability for the overall relationship with external clients

Being a single point of contact for clients regarding questions/escalations/information

Incident Management: coordination of the incident resolution

Participation in onsite meetings with the client (abroad travels required, around 4-6 times per year)

Carrying out reporting, SLA calculations and trending analysis: preparing weekly/monthly/quarterly reports

Hosting numerous meetings with internal and external audience (via Webex, Tele Presence, phone)

Requirements:

Hands-on experience in support environment (+4 years)

Fluent English

Certificates: ITIL v3 Foundation/proven experience in working with ITIL therminology

Independence in the coordination and execution of tasks, creativity in suggesting improvements, process-oriented attitude

Technical understanding to work with support teams to create a recommended solution and to understand the business impact

Solid understanding of business processes and requirements in a support environment and in the customer’s organisation

We offer:

Full-time employment based on B2B contract (self-employment)

Challenges and continuous opportunity of professional development

Attractive salary

Opportunity to broaden technical skills within a multinational company

Lokalizacja

Cracow


Prosimy o aplikowanie poprzez przycisk znajdujący się po prawej stronie ogłoszenia.

Devonshire WARSZAWA
Al. Jerozolimskie 56C
00-803 Warszawa
+48 22 820 93 60
biuro@devonshire.pl

Devonshire WROCŁAW
Ofiar Oświęcimskich 19
50-09 Wrocław
+48 797 021 610
wroclaw@devonshire.pl


www.devonshire.pl

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