Network Support Engineer
Miejsce pracy: Tczew, PolandJOB DESCRIPTION:
For our customer, who is the world leader in digital security, with more than 15,000 employees operating out of 118 offices and 27 R&D centers, located in 49 countries, we are looking for a candidate on the position of Network Support Engineer. This role is placed in the Infrastructure department that provides messaging and collaborative tools as well as connectivity and firewalling services to all employees worldwide. We are searching for young and ambitious engineer to join our HQ Core IT and Network Support team.
Responsibilities:
- Providing level 2 application and Network support for WW employees. These include WAN/LAN & Firewall (basic trouble shooting), Opnet and Polycom Video Conf.
- Supporting escalations from Incident Management team or Service Desk or 3rd party service providers.
- Supporting Problem Management team in problem investigation.
- Day-to-day operational activities for the core services application in your scope, for instance, regular patching of Polycom.
- SPOC for tickets that need arbitration between the different support groups.
- Ensuring that company’s policy is correctly applied in service request fulfillment undertaken by service providers.
Requirements:
- Degree in Computer Science/Telecommunication
- 1 – 2 years of experience in supporting WAN and LAN. Working experience with firewall and/or Opnet will be a plus.
- Very good knowledge of English
- Clear and precise communication skills in both spoken and written communication
- Team worker and who is pro-active, curious, responsive and rigorous
Benefits:
- Work in innovative projects for the biggest worldwide brands
- Your professional career growth by matching your skills and plans with the suitable projects
- Possibility to work in other NATEK European branches
- Opportunity to exchange knowledge in international team
- Work based on international standards using state-of-the-art tools
- Comprehensive training program to prepare for this position
- Possibility to participate in training programs enhancing your qualifications
- Attractive salary referring to your skills and experience
- Company social events
- Private health care
- Multisport card
- Contract of work
COMPANY DESCRIPTION:
NATEK is a leading provider of IT Outsourcing and Consulting Services in CEE (Central and Eastern Europe). Established in 2004 in Czech Republic, NATEK has created a global organization in Central Europe in order to develop long-term partnerships with prestigious international companies by providing complete range of services as professional services, Near shoring and platform service delivery.
With currently more than 400 employees, NATEK delivers service in following countries: Bulgaria, Czech Republic, Poland, Romania and Slovakia. With the objective to staff more than 200 IT specialists in the next 12 months, NATEK thus becomes one of the most sought-after companies specialized in IT outsourcing in Central and Eastern Europe.
