Randstad Technologies specializes in search and selection of IT and IT/business professionals. We focus on recruitment of medium and high class specialists for all levels of organizations hierarchy.
For one of our Clients, an US-based large company, opening its Competence Center in Tricity, Randstad Technologies are looking for a IT Technical Analyst specialised in Mobile Device Support.
mobile device support - it technical analyst
Ref. no: 40421Permanent job
Location: Gdańsk
Responsibilities:
- Support smartphones and applications (iOS, Android, Blackberry, and Windows)
- Support Apple tablets
- Provision and setup new devices
- Troubleshoot one on one with all levels of associates including executives
- Develop support documentation for other IT team members
- Develop end user support documentation for the various devices
- Provide training to end users and other technicians in using mobile devices
- Understand and support Bluetooth devices
- Provide continuous process and training improvement ideas to reduce the number of helpdesk tickets
- Experience in mobile device support
- Understanding of provisioning, programming, management, and support of iOS, Android, Windows Mobile and Blackberry devices
- Knowledge of MDM solutions (XenMobile, Airwatch, etc.)
- Experience with mobile phones
- Experience with tablets ( iOS, Android, Windows)
- Customer service experience working with people with varying levels of device and application knowledge
- Proficient communication skills, writing skills and organizational skills
- Chance to work with state of the art technology in a fast-growing, young competence center for one of the world’s largest online reseller
- Autonomy to develop some of your own value-bringing ideas and/or analysis
- Kick start for your career by providing you with the theoretical knowledge and guidance needed to grow your skills
- Competitive pay and benefits
