Rodzaj pracy: Pełny etat
Rodzaj umowy: Na czas nieokreślony
Ilość wakatów: 2
Minimalne doświadczenie: Od 3 do 5 lat
Wykształcenie: Wyższe licencjackie
Branża: Praca IT - Hardware / Information Systems
Job specification:
- Act independently as one of the EMEA administrators of the Managed File Transfer Service
- Onboard EMEA application work that requires file transfer integration
- Complete new account setups for Aon employees, clients and data exchange partners
- Perform troubleshooting of file transfer issues with end users and technical staff
- Actively manage the new request queue to ensure that all tasks are completed on schedule and according to client specifications
- Support and maintain a High-Availability managed file transfer environments globally
- Maintain a good understanding of all facets of Aon’s managed file transfer
- Manage Systems Management projects and participate effectively in other IT projects
- Provide global on-call support as needed
Requirements:
- Proven experience in IT field
- Good understanding of FTP, sFTP, AS/2, HTTPS protocols
- Good understanding of file transfer concepts (including file translation, ASCII\Binary)
- Good understanding of data security best practices (including firewalls, encryption, certificates, PII)
- Knowledge of Windows OS
- Understanding of Incident\Problem management, including oncall
- Familiarity with service request fulfillment
- Good understanding of Change Management practices
- • Ability to work independently
- • Strong customer service focus
- • Effectively work with team members in a geographically distributed team
We offer:
- Motivating salary system
- The employment contract for an indefinite period (after the trial period)
- Comprehensive training program, development program and language courses
- Package of additional benefits (private medical care, life insurance, multisport card and others)
- Offices in close proximity to Krakow’s city centre
- The chance to participate in social events and charity actions