The Knowledge Specialist is an experienced resource that has knowledge and expertise in one or more functional areas of the Eagle product suite. The Knowledge Specialist operates at a level sufficiently deep to effectively triage and resolve client issues. This person is able to independently investigate and quickly resolve complex issues with minimal guidance. It is expected that the Knowledge Specialists will continue to increase their level of expertise on an ongoing basis by gaining experience with additional product areas. Additionally, the Knowledge Specialist will play a leadership role in mentoring and guiding Knowledge Analyst resources in their growth and progression.
Strong analytical, troubleshooting, and mathematical skills.
Proven ability to define problems, analyze and resolve complex issues.
Experience with the financial services industry.
Experience providing excellent customer service.
Strong critical and strategic thinking skills.
Ability to balance multiple priorities and shift priorities as needed.
Ability to work both independently and as part of a team.
Ability to provide mentoring and coaching to junior resources.
Strong work ethic and ability to meet deadlines and objectives.
Experience with some of the following is preferred: Microsoft Office, relational databases, SQL.
Flexibility to support Market hours and do some after-hours work when necessary.
Qualifications
- Minimum requirement are a Masters Degree (finance or accounting preferable) from an accredited institution.
- 3-5 years of experience in a support role. Eagle Product Experience mandatory.
